Associate- Travel Customer Service-REF24401V

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

• Travel Customer Service
• Resolution for Issues with regards to ticketing/ schedule change.
• Ticketing/ Fare Auditing, Schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Ticket issuance.
• Voice Customer Service
• Airline, Hotel, Cab Reservations.

Qualifications

Experience, Education, and Certification:

• • High school degree or equivalent (required)
• • College degree (preferred)
• • Experience in retail, sales/service or other "helping" business (preferred)
• • Travel experience (preferred)
• • Contact center experience (preferred)
• • 2 years GDS (Amadeus/ Sabre/ Galileo/ Worldspan) experience required (Amadeus preferred)
• • Minimum 1-2 years’ experience in ticket settlement in ARC and/or BSP preferred.
• Detailed knowledge and experience directly working in airline GDS systems – Sabre and Amadeus.
• Farelogix experience is preferred.
• ix knowledge a plus.
• Excellent Communication Skills Both Verbal and Written Required

Additional Information

• Working Location: Mumbai.
• Perks: Cab facilities available (within 25 Kms of office location).
• Shifts: 24*7/ Rotational Offs