Associate UX Designer

The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! 

Our Summer 2023 Trailhead Cohort commences June 5, 2023.  

All applications are reviewed on a rolling basis and the hiring location for this role is still being finalized.  

As an Associate User Experience (UX) Designer, you determine the user experience of our clients’ digital products. You’re driven by a passion for designing experiences that display empathy for end-users and help our clients achieve their business goals. 

Organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and functional specifications is your day-to-day. Most importantly, you produce a variety of design solutions for a given problem and own the execution of key deliverables during the product development process. 

You Will: 

• Receive high-level direction and produce detailed wireframes, visual compositions, and prototypes to communicate design intent and action upon client and user feedback. 
• Draw insights from data provided by web analytics and research studies and turn those insights into tangible design solutions 
• Collaborate with internal and external engineering teams on all the details that make an experience delightful, through the creation and maintenance of design systems or design languages, documentation, and interaction specifications. 
• Manage time effectively and execute according to commitments 
• Focus on growing as a designer, soaking up the art of how to effectively sell design, learning how to use a variety of tools, practices, processes, and where they fit into the workflow 

You Have: 

• Strong portfolio of work demonstrating creative thinking, problem solving, process, and quality. 
• Effective communication skills, both orally and in a variety of written and diagrammatic forms. 
• Proven interpersonal skills, client relation skills, and ability to work in a team environment. 
• Ability to provide examples of creative thinking and solving challenges with intuitive and engaging design solutions. 
• Thorough, detail-oriented, and highly organized working style with the ability to multi-task and meet tight deadlines. 
• Flexibility and adaptability to faced-paced and changing environments. 
• High proficiency in the use of tools such as Sketch, Omnigraffle, InVision, Principle, and Axure as well as Keynote, Powerpoint, and Adobe Creative Suite. 
• Familiarity and experience working with WCAG 2.0 A/AA standards. 
• Post-secondary education, certification, or experience in a multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business. 

Critical Mass’ Hybrid Work Expectation for the Trailhead Talent:  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our Trailhead Talent is the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we’d like to establish the expectation that you plan to work from an office on Tuesdays & Thursdays.  The ask stems from our want to: 

• Strengthen opportunity for continuous learning 
• Improve collaboration and team relationships 
• Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM.  We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.  

If you have questions, you can email: [email protected].