Associate Website Support Manager

Company Description

Daxko’s mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. 

Job Description

As an Associate Website Support Manager, you are responsible for responding to tickets regarding content updates for existing customer websites. You will also update website content on customized WordPress templates for Daxko customers (including text and image updates).

In your day-to-day, you will: 

• Use Photoshop, basic HTML and CSS, and WordPress to modify themes, pages, and page elements 
• Work within a multisite environment to manage and maintain client websites 
• Coordinate with clients to get changes up in a timely manner on their managed WordPress site 
• Proofread & edit website content as needed or as directed by the customer 
• Assist customers and the Website Team with the troubleshooting process for problem tickets 
• Build landing pages for digital marketing campaigns 
• Act as overflow for the Associate WordPress Designers 
• Evaluate website load times and troubleshoot if necessary 

Qualifications

• Six (6+) months building on WordPress 
• Six (6+) months of HTML and CSS experience 
• Knowledge of digital marketing concepts (e.g. content, email, SEO, PPC, social media). 
• Experience with WordPress (preferably with Avada). 
• Experience creating and editing small business websites. 
• Basic understanding of multisite environments. 
• Strong organization and planning skills. 
• Excellent verbal and written communication skills as there will be significant time spent on phone/online sessions with customers. 
• Comfortable learning, using & teaching complex software programs. 
• Excellent interpersonal and customer service skills. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Strong analytical and problem-solving skills. 
• Ability to prioritize tasks and to delegate them when appropriate. 
• Reliable, strong work ethic, and ability to work independently. 
• Ability to effectively and independently manage complex and/or difficult client situations. 

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

 🏢 🏡 Hybrid work model
📆 Leave entitlements
🤕 Recently introduced hospitalization/caregiving leaves
🍼 Paid parental leaves (Maternity, Paternity, & Adoption)
⚕️Group Health Insurance
🚵🏽 Accidental Insurance
💲Tax-saving reimbursements
🤑 Provident Fund (PF)
👖 Casual work environments
🎉 Company Events and Celebrations
🏆 Performance achievement awards
💸 Referral bonus
🚀 Learning & Development opportunities