Atlassian Administrator

ABOUT THE ROLE

Peloton is looking for a skilled and experienced Atlassian Administrator to join our team. This role is within the Enterprise Service Operations team as part of the broader Enterprise Technology organization and reports to the Enterprise Applications Engineer, Atlassian Systems.

As an Atlassian Administrator, you will be responsible for supporting our Atlassian suite of tools, including Jira, Confluence, Jira Service Management, and other related plugins. Your role will involve ensuring the smooth operation, configuration, and customization of these tools to meet the needs of our organization. In partnership with the Atlassian Product Manager, you will collaborate with cross-functional teams to enhance productivity, streamline workflows, and drive efficient processes using Atlassian tools.

Current applications include: Confluence, Jira Work Management, Jira Software, Jira Data Center, Jira Service Management, Jira Help Desk/Data Center, Halp, StatusPage 

YOUR DAILY IMPACT AT PELOTON

• Administer and configure the Atlassian suite of tools, primarily Jira Software, Confluence, and Jira Service Management.
• Manage user accounts, permissions, and general system configuration.
• In partnership with Atlassian product manager, address business problems and provide scalable solutions using Atlassian products.
• Identify areas of improvement within the Atlassian suite and perform analysis and review of current workflows, projects, permissions, and functionality
• Troubleshoot and resolve issues related to the Atlassian tools, including performance, access, and functionality
• Create and update documentation on the setup and administration of Atlassian products.
• Build dashboards and reports to support business stakeholders
• Stay informed about the latest features, updates, and trends in Atlassian tools and recommend improvements for their optimal usage
• Maintain governance policies, security controls, and compliance standards related to Atlassian tools
• Conduct regular audits and optimizations of Atlassian tool configurations, user access, and permission settings
• Provide technical and operational support as well as conduct training for employees and new hires on the usage of Jira and other Atlassian tools

YOU BRING TO PELOTON

• A Bachelor's degree or equivalent work experience
• 3+ years of experience working with Atlassian products, including administration, configuration, and support
• Experience customizing Jira projects with complex workflows and schema
• Ability to translate business requirements into practical solutions
• Proficiency as a Jira Administrator, managing projects, workflows, configurations, permissions, and automations
• Strong knowledge of Jira Service Management, including modules, queues, SLAs, etc.
• Familiarity with Atlassian architecture, API, database tables, application logs, and email handlers
• Ability to troubleshoot and perform root cause analysis of issues
• Excellent interpersonal skills and ability to build strong working relationships
• Understanding of business processes and how Atlassian tools can improve them
• Comfortable working in an evolving, dynamic, and Agile environment
• Ability to handle multiple requests across different platforms (Jira, Slack, email)
• Knowledge of SDLC, ITIL, and Agile frameworks is preferred

Base Salary: $117,700.00  to $152,900.00

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance 
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave 
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

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