Atlassian Administrator, Enterprise Products

About the Position

We are looking for a Jira and Confluence Atlassian Administrator to join a team specializing in third-party application administration and management. We will trust in your experience to help manage the environment and guide decisions to optimize these products for teams across the firm.

Jira and Confluence are essential tools for collaboration at Jane Street. In this role, you will help maintain, upgrade, grow, and operate our Atlassian application infrastructure. You’ll also support our team’s existing Jira workflows and business processes, working directly with other teams across the firm to gather requirements, implement new workflows, and improve existing ones.

We’re looking for a strong communicator with a knack for problem-solving who is ready to make an immediate impact. Most of your work will involve helping your internal customers identify their needs, advising them on their options, and teaching teams how to use their current products and workflows. 

Our team will look to you to employ robust root-cause analysis and provide sustainable and well-documented solutions when problems arise. You will help ensure our business processes are followed consistently and promptly, approved accurately, and remain searchable and auditable for future knowledge sharing. 

As our team continues to grow, so will the responsibilities of this role. We suspect you may expand your expertise into other enterprise applications and products such as (but not limited to) Tableau, Workday, and Salesforce for both on-premises and cloud deployments, onboarding, and ongoing management.

About You

• Experienced with deploying, configuring, maintaining, and migrating Jira and Confluence instances in an enterprise environment on Linux
• 3-5 years of experience in administering Atlassian products
• Comfortable managing sensitive data in a fast-paced, complex environment
• Can prioritize tasks effectively and manage projects from ideas to execution
• Excellent people skills; communicates clearly with colleagues and external partners
• Self-starter with an eye for continuous improvement; able to meet problems with innovative solutions
• Experienced with creating and maintaining custom workflows, dashboards, and reports in Jira
• Has knowledge of Groovy scripts and plugins, and enough experience that you’ll be able to write and maintain Jira customizations and add custom functions to new processes
• Able to evaluate, test, and configure add-ons
• Experienced with Jira Service Desk implementations, JQL, and managing cloud-based applications and integrations
• Linux administration and scripting skills preferred, but not required
• Financial institution experience desired
• Fluency in English required