Audience Experience Specialist

We are seeking an Audience Experience Specialist. The ideal candidate is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Proactivity of measuring and assessing audience milestones as they relate to customer research objectives will encompass ideation through delivery

This role will be working from home permanently and during U.S. business hours.

Duties and Responsibilities

• Manage bulk of customer management tasks and own full audience experience for assigned accounts.
• Execute projects and tasks as assigned by Audience Experience Strategists or Managers.
• Consult with team and customers on audience recruitment, rewards, incentives, engagement, and operations.
• Provide quality checks on all customer deliverables.
• Maintain project timelines and ensure clear communication with internal teams and customers using project boards.
• Develop and recruit communities/panels to meet customer research needs.
• Regularly consult with customers and account teams to identify and recruit appropriate audience targets.
• Ensure member data is accurate and validated regularly.
• Measure user life cycles and evaluate participant ROI quarterly.
• Assess recruitment frequencies and methods quarterly for effectiveness.
• Supplement periods of low research with non-research or secondary research activities.
• Monitor rewards/incentives for success on a monthly basis.
• Analyze industry/audience trends to keep content relevant and engaging.
• Ensure compliance with audience experience hours and manage project/workspace accuracy in Asana.
• Log all hours purchased by customers weekly for accurate reporting.

Requirements

• Bachelor’s degree in a relevant field.
• 1-2 years of experience in managing audience experience or similar B2B customer-facing roles.
• Strong attention to detail and focus on execution and efficiency.
• Excellent collaboration and teamwork skills.
• Effective multi-tasking and prioritization abilities.
• High-quality customer service and deliverable focus.
• Proficiency in data analysis and reporting.
• Excellent verbal and written communication skills.
• Adaptable to diverse audience needs and challenges.
• Skilled in problem-solving and understanding audience perspectives.
• Strong organizational skills for managing multiple accounts.
• Experience with Asana, Microsoft Office and Canva.

Benefits

Hireframe provides nearshore and offshore staffing solutions. We are a remote-first company with team members in the United States, Mexico, and the Philippines. Our comprehensive benefits package includes:

• Tax-free compensation
• Annual performance bonuses
• 10 leave credits after 3 months
• HMO coverage after 6 months
• Dedicated coaching to enhance performance, communication, and leadership skills
• Growth opportunities

At Hireframe, you'll thrive in a supportive environment designed to foster professional growth and success.