The Audio Visual Support Technician supports enterprise broadcast services manages video streaming coordinates events and provides customer support and training ensuring high-quality execution and user experience.

Description
The Role:
The position will be within General Motors Core IT business unit based in Sunnyvale CA US. This is an Operations position where the candidate will play a key role in creating and supporting Enterprise Broadcast services to Internal GM teams. Areas of support include daily operation and administration of Virtual Conferences Video Streaming and Large Meetings using tools which range from: Brightcove Kaltura Video Collaboration Rooms MS Teams or any potential video meeting platforms onboarded to GM. Daily operations also include coordination of customer logistics to support broadcast events. The goal is to provide customers (with a premium user experience using world class digital platforms).
Streaming Support Specialist will provide direct customer support customer training and coordination of issues resolutions through their knowledge and ability to solve issues via remote collaboration. The successful candidate must be able to drive improvement through quality initiatives including metrics development monitoring and corrective action for deficiencies.
The successful individual will participate in support of GM's meeting and
collaboration services including Operational support process improvement solution identification and deployment. Successful applicants will provide technical support and maintenance of existing solutions.
Team members must work cross-functionally between operations engineering teams and end-user support teams. The person contributes and develops communication materials training plans project planning documents end-user communication and other written forms necessary to manage a service. It is expected that they will provide regular updates to management regarding status of open projects initiatives or services.
Important capabilities include partnerships with cross-geographic teams. Must have excellent language and customer service skills. Handle stressful situations in a professional manner and be creative in problem resolution. Successful applicants should understand and track industry trends standards current technologies and policies and can articulate the effects of these trends in our broadcast services space.
This Position may require the person to work a flexible shift structure. The Shift Structure will follow our service based on working hours utilizing video and digital signage locations. Team members may operate in a small group per shift and will sustain the video services on a 24 x 7 basis.
What You'll Do:

• Work in a collaborative team environment which requires high interaction
• with senior level executives and support personnel.
• Development of Training and Communication materials.
• Strong interpersonal skills with the ability to teach partners with little to no technical experience.
• Quickly identify and troubleshoot issues related to systems to minimize disruptions.
• Participate in developing and maintaining SOPs and system documentation.
• Implementing Solutions developed by Core IT.
• Operate a video switcher and associated peripherals for live and recorded productions on all platforms.
• Implementing and supporting video streaming and conferencing products including Brightcove Kaltura Cisco Microsoft or other world class meeting services.
• Analyze and create technical specifications and standards as required
• Ability to lead complex cross-organizational events across multiple boundaries

What You'll Need:

• Bachelor's degree.
• 10 years of broadcast experience.
• Experience in developing training materials & in training others
• Experience with digital audio and video streaming

• Experience in broadcast streaming and Virtual Conferencing
• Experience managing complex events where customers expect flawless
• execution of the show flow and services supporting their event
• Demonstrated experience being a customer advocate were expectation of their show needs to communicate to the technical support team for execution

Preferred Qualifications:

• Experience with studio and field broadcast production systems.
• Experience with broadcast switching and editing systems.
• Project management skills are an advantage

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.
• This job is may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us [email protected] or call us at 1-800-865-7580. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.