Austin, South Congress, Senior Piercer

Based in the Austin South Congress location, the Senior Piercer will report to the Studio Manager and will execute piercing services within the Studio while also being a piercing subject matter expert and mentor for the Studio team. You will be the ultimate ambassador of the brand by building and driving every aspect of the client’s experience in our Studio. 

Salary Range: $31.00-$41.00/hourly, $76,000 Gross Annualized Pay for 40-hour work weeks

Key Responsibilities:

REVENUE 

Drives Results 

• Delivers a smooth piercing at a perpendicular angle with a gentle transition and has the ability to expertly troubleshoot in the procedure 
• Embodies our performance-oriented culture by meeting and exceeding expectations and targets
• Partners with management to implement strategies to continually improve key business metrics and achieve sales plan

Customer Focus

• Serves as a brand ambassador: welcomes and educates clients on the unique Studs’ piercing and shopping experience through our selling cycle 
• Provides excellent bedside manner with empathetic yet confident, clear, and professional communication with clients during the entire Studs’ experience 
• Identifies and escalates client feedback to improve the overall experience

OPERATIONS

Decision Quality 

• Protects the piercing experience to ensure overall safety and satisfaction for the Piercing Team and the clients
• Leverages Studs’ policies and resources in decision-making
• Balances analysis, experience, and integrity when making decisions for the overall business

Ensures Accountability

• Be well versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met
• Owns auditing and submission of detail record keeping including all maintenance, sterilized inventory and tools
• Owns sterilization levels of piercing inventory and piercing supply orders to ensure correct onhand levels that support the needs of the business

TALENT  

Integrity

• Prioritizes Studio compliance and is accountable to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed
• Lives out our Core Values
• Leads by example and models behavior for the Studio team

People Centric 

• Shows consistency by providing best in class service to everyone in the Studio 
• Owns piercing operations training for non-piercing team members and mentorship to the fellow Piercers 
• Provides solutions-oriented feedback and is open-minded to receiving it 

Requirements:

• 1 year experience in a Full-Time Piercer role at Studs or 6-months of external experience and 6-months of piercing experience at Studs
• 40 hours per week, you must be available for 5 shifts (Wednesday-Sunday) to pierce a minimum of 18 appointments a day
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely  
• Must be able to visually inspect ear anatomy to execute advanced piercings 
• Must be able to deliver piercings with a steady hand
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

• Comprehensive medical, dental, and vision insurance, as well as 401k
• 15 days accrued Paid Time Off and 7 days accrued Sick Time 
• Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)
• A paid sabbatical after four years of full-time service
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Quarterly learning and development opportunities to support development and foster an inclusive culture