Automation and Analytics Engineer, CX

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

We are seeking an automation and analytics engineer who will help identify and drive new sales opportunities to capture a share of the $105B investment the U.S. Government will make in the development and expansion of broadband networks. The successful candidate will play a key role in enabling key partnerships and identifying opportunities through data analysis and systems that contribute to our ability to scale to meet the demand of this opportunity.

What you will learn and contribute to

As an Automation and Analytics engineer in the CX NAM Government Driven Broadband Initiative Sales (GDBI) and Partner Sales Office, you will:

Create tools and systems that assist the analysis of data sets from Nokia and our partners to enable our sales organization to capture business that will be funded by the federal and state governments. The U.S government investment in the development of fiber networks will enable many potential actors to design, build and operate fiber networks. The industry cannot scale organically to meet the number of potential applications seeking funding and Nokia's competitors have long standing relationships and mindshare in this segment. Nokia seeks to disrupt with a paradigm shift through the use of automation. Customers are seeking turnkey solutions from funding to operations and Nokia will create a compelling solution for this market. This team will leverage Nokia's trusted brand status to disrupt the market at the right phase of the process for our customers.

Main Responsibilities

• Collaborate with other members of the GDBI and Partner Sales Office to:

• Facilitate and drive opportunities into the pipeline
• Manage relationships with partners and state broadband offices and state officials
• Determine when opportunities are to be executed on by Nokia sales team
• Manage the distribution of opportunities to the appropriate sales team
• Create tools to drive awareness of broadband stimulus opportunities and how Nokia takes share
• Create and manage platforms to drive leads into opportunities into existing CRM tools
• Create and manage dashboards that executives leverage to see how the organization is performing
• Use automation to exchange key sales enabling data such as product information, inventory to pricing between Nokia and our partners

Your skills and experience

We're looking for someone with:

• Bachelors degreeor equivalent experience in a technical field
• Experience with Power BI, Tableau or other data visualization software
• Experience with GraphQL, REST or other data exchange mechanisms
• Proven track record of experience in programming, data analytics, and testing
• Capacity to work closely with cross-functional global teams such as sales organization, sales support and business intelligence
• Excellent communicator, relationship builder and collaborator
• Capacity to drive discussions at the C-Level in companies of all sizes

It would be nice if you also had:

• Masters degree in data analytics

What we offer

Nokiaoffers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programsand highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
• At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.