Automation Manager

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster®  and Chamberlain®  are found in 51+ million homes and 14 million+ people rely on the myQ®  app daily.

Job Summary
The Automation Manager will directly report to Director of Enterprise Architecture & Application Development and is responsible for executing enterprise automation projects and managing the day-to-day operations of the automation platform. This role focuses on delivering high-quality scalable and secure automation solutions using UiPath ensuring alignment with organizational strategy and business priorities. The Automation Manager will lead a distributed team of developers and analysts oversee platform operations and collaborate with business stakeholders to implement approved use cases. As the organization is in the early stages of automation adoption this role is critical in establishing a strong foundation for scaling automation capabilities across the enterprise

Essential Duties and Responsibilities

• Design develop test and deploy scalable reusable and secure RPA solutions using UiPath ensuring alignment with organizational standards and best practices.

• Collaborate with business stakeholders subject matter experts and analysts to gather requirements define automation scope and lead process optimization workshops.

• Maintain comprehensive documentation including Process Definition Documents (PDDs) Solution Design Documents (SDDs) and operational runbooks.

• Provide technical guidance and thought leadership on RPA implementation intelligent automation techniques and integration with AI and emerging agent-based automation technologies.

• Manage day-to-day operations of the automation platform including UiPath Orchestrator components (robots schedules assets queues) ensuring high availability and performance.

• Monitor and support production bots proactively identifying and resolving failures or performance issues; coordinate with UiPath support and infrastructure/cloud teams for incident resolution within defined SLAs.

• Participate in platform evolution and capacity planning including infrastructure scaling license management and performance tuning.

• Collaborate with cross-functional teams (applications infrastructure security QA) to ensure seamless deployment compliance and support of automation solutions.

• Lead and mentor a distributed team of RPA developers (onshore and offshore) conducting code reviews and ensuring adherence to development methodologies and quality standards.

• Assign and prioritize work across the automation team to align with project timelines and business priorities.

• Monitor individual and team performance conduct regular check-ins and deliver constructive feedback.

• Enforce automation best practices development methodologies and compliance with SDLC and change management processes.

• Support cross-training and knowledge-sharing initiatives to build team resilience and ensure continuity of operations.

• Support citizen development initiatives by providing governance training and oversight to ensure quality and compliance of business-led automations.

• Track and report on automation performance metrics identify opportunities for continuous improvement and contribute to the automation roadmap in partnership with leadership.

• Consult and provide expert guidance on implementing RPA technologies techniques and processes to transform and enhance current business operations.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Supervision Exercised

• Motivate and lead a high performance team by attracting developing engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations monitoring and evaluating performance providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings one-on-one meetings appropriate email IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CG mission vision and values.

Minimum Qualifications
Education/Certifications:

• Bachelor’s degree in Computer Science Information Systems or a related field.

Experience:

• 10+ years of IT experience including 5+ years of hands-on UiPath experience in developing deploying and supporting enterprise-grade RPA solutions.

• 3+ years managing RPA operations including platform administration bot orchestration and production support.

• Proven ability to design deploy and maintain scalable UiPath automation solutions; familiarity with Automation Anywhere and Blue Prism is a plus.

• Strong understanding of UiPath components (Orchestrator Studio Automation Cloud Insights) REFramework exception handling logging and reusable component design.

• Experience integrating automation across enterprise systems (e.g. Salesforce ERP platforms APIs) and working within Agile / SDLC / DevOps environments.

• Hands-on proactive execution-focused with strong communication facilitation and stakeholder engagement skills.

• Deep knowledge of the Robotic Enterprise Framework exception handling logging and reusable component design.

• Familiarity with AI-driven automation and emerging agentic AI technologies; ability to expand automation capabilities into intelligent automation domains

Knowledge Skills and Abilities:

• Excellent communication skills with the ability to clearly explain complex technical concepts to stakeholders.

• Demonstrated ability to lead and motivate high-performance teams in a hybrid or distributed environment.

• Expertise in developing complex automation for applications such as Web Desktop MS Office and enterprise systems (e.g. SAP Salesforce ServiceNow).

• Strong analytical and problem-solving skills with the ability to troubleshoot and optimize existing systems.

• Commitment to continuous learning and staying current with the latest RPA tools AI integrations and automation innovations.

• Certifications in UiPath preferred.

Other: Preferred Qualifications
Education/Certifications:

• UiPath certifications (e.g. Advanced RPA Developer Solution Architect).

• Familiarity with process mining task mining and citizen development governance.

Experience:

• Experience with intelligent automation tools (e.g. Document Understanding AI Center).

• Experience in automating solutions in enterprise environments with ERP CRM or other core business systems.

• Knowledge Skills and Abilities:

• Proficiency in UiPath Studio Orchestrator and related components.

• Strong understanding of RPA development frameworks exception handling and logging.

• Exposure to DevOps practices CI/CD pipelines and cloud-based RPA infrastructure.

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer and you’ll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence [email protected].

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.

What We Do

Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Our innovative products combined with intuitive software solutions comprise a myQ ecosystem that delivers seamless secure access to people's homes and businesses. Our recognizable brands including LiftMaster® and Chamberlain® are found in 50+ million homes and 10+ million people rely on our myQ® app daily to control and monitor their homes communities and businesses from anywhere. Our patented vehicle-to-home connectivity solution myQ Connected Garage is available in millions of vehicles from the leading automakers.

Why Work With Us

At CG our ONETEAM is united by our mission to make access simple. As a pioneer in the smart access industry you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes communities and businesses.

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