Automation Product Manager

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Clear Channel Outdoor

Job Summary:

Clear Channel Outdoor Holdings, Inc. (NYSE: CCO) is one of the world's largest out-of-home (OOH) advertising companies, having a diverse portfolio of over 450,000 print and digital advertising displays in 31 countries that reach millions of people every month. In the US, Clear Channel Outdoor operates in 44 of the top 50 media markets, and features a fast-growing network of over 3,600 digital displays across roadside, transit and airport environments.

CCO Technology is seeking a Product Manager on the Solution Delivery team. As a product manager, you will utilize agile delivery methods to drive the regular release of new service-enhancing features and solutions powered by SaaS applications. In this role you will act as product manager on an agile dev team, translate customer needs into stories, and manage the product backlog to maximize the value of the team's delivery and products in your portfolio.

The Solution Delivery team partners with stakeholders from Clear Channel's Corporate and Regional offices to enhance and improve the technologies that they use every day to perform their job. This includes HR and Financial systems, productivity tools, API, IAM, BI, content portals, and project and workflow management systems. We are an integral part of ensuring that Clear Channel Outdoor operates smoothly and meets our commitment of excellence to our customers.

What you'll do

• Partner with your business stakeholders to set product vision, establish strategic priorities, build product roadmaps and delivery plans
• Develop a deep understanding of your customer's challenges and needs and effectively represent the "voice of the customer" on your team
• Own and manage the team's product backlog, and be accountable for maximizing the impact and value of the team's output
• Develop user stories and bring clarity to what needs to be built, for whom, why it is important, and what business value should be delivered as an outcome
• Establish and measure KPIs that bring transparency to product success and business value delivered to key stakeholders
• Actively communicate with all stakeholders to ensure visibility into the team's work and elicit feedback frequently to ensure the product direction matches changing business needs.
• Evaluate product capabilities regularly to maximize investments and expose new or emerging capabilities to meet customer demand
• Establish processes, practices, and solutions for prioritizing and sequencing work against other valuable work in the backlog
• Ensure that intake for tactical work (tickets, emails, and chat) is captured and prioritized against more strategic efforts (stories, epics, OKRs, and projects)
• Partner with Practice Leader as a thought leader on setting strategic priorities for the team and products
• Partner with other technology teams to understand their priorities and constraints as is appropriate for current efforts
• Partner with Delivery Manager to ensure that work is progressing timely and to scope

About you

• You have worked as a product manager (or similar) on an agile team delivering enterprise-class business software, technology services and/or support
• You have strong empathy for your product users, and obsessively champion their needs with your engineering team
• You are incredibly curious about your product user teams and how they support the overall business
• You are exceptional at communicating concepts and ideas to stakeholders at all levels, in different shapes depending on the context
• You know how to manage a product backlog, and are fanatical about prioritization and maximizing the value yield of your team
• You possess excellent verbal and written communication skills, and the ability to collaborate effectively with geographically distributed teams
• You are passionate about what you do and have a high interest in keeping up with current best-practices in your areas of expertise
• You believe transparency, honesty, and setting reasonable expectations are the cornerstone of successful delivery

Job Qualifications

Education and Certifications

• Bachelor's degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience

Work Experience

• 3+ years full-time employment in technology-related roles (i.e., technology consulting, corporate IT, tech startup) with increasing levels of responsibility
• 3 years experience implementing enterprise solutions, specifically ServiceNow and other workflow and automation tools
• 3+ years managing the delivery of enterprise-class business software, technology services and support
• 2+ years developing business requirements and technical specs at progressive levels of detail (i.e., epics, features, user stories) with a focus on defining business value as part of the story
• 2+ years with project management and story prioritization, leveraging proven methods of prioritization by comparative ROI and delivered value metrics
• 2+ years utilizing agile delivery methods, practices, and frameworks (ie., Scrum, Kanban, FDD, Lean)
• 2+ years developing domain knowledge of core business functions, processes and enabling technologies

Skills

• Strong organizational / time management skills, and be detailed oriented
• Project Management capabilities
• Excellent verbal and written communications skills including delivering effective presentations
• Self-starter with a diligent work ethic and demonstrated flexibility
• Able to multi-task and stay calm under pressure
• Able to identify cause of issues and work quickly to resolve them

Competencies

• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
• Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature-controlled office environment

Other Requirements

• Occasional business travel, less than 20%

Location

San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249

Position Type

Regular

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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Current employees and contingent workers click here to apply and search by the Job Posting Title.