AV Operations Manager

Job Details

Job Location

DI - HQ - Overland Park, KS

Position Type

Full Time

Description

DI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

Reporting to the Director of Creative Technology, the AV Operations Manager supports DI's cross-disciplinary teams in delivering best-in-class AV technology experiences. This role manages the Tech Service team, the AV Engineering & Tech Install team, and is responsible for hardware procurement and inventory management. This role is also responsible for analyzing the performance of AV systems for client projects and implementing solutions to improve current and future projects, both financially, and from a user experience perspective. In addition, the AV Operations Manager will be responsible for leading the standardization and documentation of processes and best practices for Tech service, AV engineering and install, and hardware procurement.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS may include but are not limited to:

• Manages the Tech Service and Hardware Procurement teams
• In partnership with the AV Engineering and Install Supervisor, the AV Operations Manager will oversee and assist with the AV Engineering and Install team
• Standardizes and documents best practices for AV Engineering, hardware procurement, installation, and tech service
• Establishes KPI goals for each team and oversees their progress
• Leads the resourcing for the Tech Service and AV teams to fulfill the tech installation and service needs of clients
• Works closely with the Creative, Technology, Engineering and Project Management teams to ensure best practices are followed for system design, installation, and service
• Sources and oversees any subcontract resources needed to complete a project
• Works closely with the Director of Creative Technology to manage the AV, service and tech hardware budget for the team.
• Manages tech hardware inventory and associated budget in anticipation of client needs involving short timelines or hardware with long lead times
• Works closely with Client Success team to maintain visibility to client touch points via Tech service needs
• Establishes and implements best practices for quality assurance, and has accountability for overall quality control of the team
• Responds to escalated issues that may impede project delivery and proposes solutions to support the Tech Service and AV Installation leaders as needed to achieve project goals
• Oversees and coordinates efforts between projects and leads with strong attention to strategy, implementation, and delegation
• Ensure profitability goals for team are being met by managing capacity, including labor hours and expenses
• Manages team and project performance accountability and month end data/forecasting accuracy and accountability

KNOWLEDGE/SKILLS/ABILITIES

• Empathetic, yet firm leadership style that can manage multiple skill sets and diverse team members
• Strong critical thinking and problem-solving skills
• Thorough understanding of project work plans, schedules, staffing and budgets
• Process oriented, with a keen eye for quality control and quality assurance
• Demonstrated willingness to take direction and constructive critique; be coachable
• Ability to multitask, work under pressure, meet deadlines, and provide creative problem-solving
• Possess an authentic team player attitude and always be willing to help and motivate others
• Excellent communication skills, both written and verbal which demonstrate solution oriented components
• Ability to thrive in a fast-paced, deadline-driven environment
• Exhibit a positive, professional attitude and approachable communication style
• Be extremely flexible; go where needed, when needed
• Must be able to positively impact project challenges with a calm and professional demeanor
• Results driven with the ability to achieve desired results by positively motivating, coaching, and delegating to team members to meet goals

EDUCATION/CERTIFICATIONS/EXPERIENCE

• 10+ Years of residential and commercial A/V integration required
• 5+ years of leading a team and people management experience required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is occasionally required to reach with hands and arms and stoop, kneel, climb, crouch, or crawl
• The employee must be able to occasionally lift and/or move up to 75 pounds
• Specific vision abilities required for this job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Employee must be able to talk and hear

WORK ENVIRONMENT

Due to our onsite Fabrication process, the work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this job, employee may be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and outside weather conditions.

INTERESTED IN JOINING OUR TEAM?

Permission to play at DI starts with the ability to be a team player, possess a positive attitude while under a tight deadline and demonstrate an uncommon commitment to your work. Please visit our website (www.dimin.com) to see some of the amazing work we do!

This is a salary (exempt) position. DI offers a full benefit package including Medical, Dental and Vision insurance along with Short and Long Term Disability, Life Insurance and Supplemental Accident, Critical Illness and Hospital Indemnity. Additionally, we offer a 401(k) with a match, Health Savings Account match, Paid Time Off (PTO), 7 paid holidays plus an employee chosen Floating Holiday annually, and paid Parental Leave.

In 2018, DI incorporated the Great Game of Business principles into the way we do things. The program is designed to create a business of business people, provide transparency into company performance and directly tie daily behavior to impact DIs performance. GGOB allows for the potential of quarterly bonuses as company goals are achieved.

Please submit a cover letter, resume and salary requirements. No phone calls please. For more information about working at DI and a full list of available opportunities, please visit https://dimin.com/about/careers.

Candidates must be able to pass a pre-employment drug test and hold a valid drivers license. Dimensional Innovations is an Equal Opportunity Employer and depends on diversity of ideas, skills and perspectives to solve the world's toughest creative challenges, encouraging and amplifying every voice so we can create remarkable experiences for all.