AV Technician

Job Description

Title: Audio Visual Support

Location: Dallas, TX

Full-time/Contract

Summary:

We are looking for someone with both Audio Visual experience (this is mostly around meeting space A/V) and IT support experience. The audio-visual experience should be considered a higher priority.

Job Overview:

The IT Audio Visual Specialist is responsible for providing comprehensive audio-visual (A/V) and IT support across the organization. This role ensures the effective operation and maintenance of A/V systems and provides technical assistance for IT-related issues to ensure seamless day-to-day operations. This position will also lead the refresh and new built out activities related to A/V. The ideal candidate will possess a blend of technical expertise in AV systems and IT support, with strong problem-solving skills and excellent customer service abilities. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities:

Audio Visual Support.

• Set up, operate, and maintain A/V equipment for meetings, conferences, presentations, and other events.
• Troubleshoot and resolve A/V related issues promptly.
• Coordinate with external vendors for A/V equipment procurement, installation, and maintenance.
• Conduct regular maintenance and updates of A/V equipment and systems.
• Perform daily checks on A/V equipment and conference rooms to proactively resolve issues.
• Train staff on the proper use of A/V equipment and software.
• Participate and coordinate the planned refresh of A/V equipment.

IT Support:

• Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft O365 and any other authorized desktop applications.
• Install, configure, update macOS and set up Mac systems for employees ensuring that they are configured correctly.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
• Perform general preventative maintenance tasks on computers, laptops, and any other authorized peripheral equipment.
• Perform remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Perform work in compliance within specified warranty requirements.
• Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
• Be responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network.
• Have the capacity to learn existing and emerging technologies.
• Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
• Support the various applications used by staff.
• Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
• Other duties as assigned.

Qualifications

Qualifications:

• High school diploma.
• 6 months to 1+ year of IT-related help desk experience required.
• 1 year of audio-visual support experience required.
• Ability to work within a team setting.
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
• Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Above average Microsoft Office skills (Word, Excel, and other applications).
• Ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone.
• Good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
• Ability to lift 10 to 25 lbs. throughout the day.
• Ability to work underneath a desk if necessary.

Additional Information

All your information will be kept confidential according to EEO guidelines.