AVP – Agency Relationship Manager

Position Summary

The AVP - Agency Relationship Manager is a client-facing role requiring a candidate with a high level of communication, presentation and organizational skills. The role requires engagement and collaboration with internal departments (interacting with both leaders and team members) to evaluate and address the needs of external parties and partners. As the main point of contact to Fannie Mae and Freddie Mac for the organization, strong candidates possess the a working knowledge base across the mortgage servicing landscape. The position involves researching complex questions and portfolio performance feedback on an ongoing basis from the Agencies, and working with the business to develop action plans in response to cited issues.  Responsibilities of the role include oversight of all interactions between the Agencies and RoundPoint lines of business, including internal dissemination of Agency performance measurements, tracking and mnagement of Agency loan level requests, and loan level review based on internal and Agency performance data. The role reports to the VP of Client & Agency Management.

Additionally, the role will be responsible for managing legacy servicing oversight of the company’s private investor portfolio, including but not limited to: regulatory exam management, invoice and remittance management, portfolio monitoring and SDW management, and loss analysis.

Primary Responsibilities

• Prepare and present monthly portfolio and servicing KPI performance reporting to Agencies
• In-depth analysis of Agency servicing scorecard KPI performance and underlying data drivers
• Subject matter expert in Agency scorecard metric composition and drivers to support reporting development and backtesting
• Develop, maintain and expand working relationships with counterparts at Fannie Mae and Freddie Mac
• Act as a point of escalation for loan-level issues and process improvements
• Balance and manage expectations of internal and external parties
• Own, maintain and update existing procedures
• Scope requirements for new procedures, develop and maintain critical processes to support procedures
• Portfolio management of private investor servicing portfolio and subservicing relationships

Qualifications

Required:

• 5+ years of mortgage servicing oversight, agency or client relationship management experience
• Bachelor’s degree or equivalent mortgage industry experience
• Significant experience with, exposure to and understanding of FNMA and FHLMC servicing guidelines
• Excellent written and oral communication skills
• Ability to manage multiple cross-functional projects and professional communication on results
• Skilled in communications via Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Desired:

• Significant experience with, exposure to and understanding of FNMA and FHLMC origination guidelines
• Strong “big picture” understanding of servicing operations, internal controls and accounting
• Customer service, team and goal oriented with a positive attitude toward work and others
• Ability to adapt to changes in priorities and responsibilities with a positive outlook

RoundPoint’s Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work!  That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community!  Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

 Physical Demands & Working Conditions

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear. 
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.