AVP, Business Operations - In-House Digital Agency

Job Description:

Role Summary/Purpose:

Synchrony is continuing to build a world class Performance Media and Creative Organization committed to driving results with our retail and payments partners while also delivering leading customer experiences. Within this organization, our Paid Media Team is focused on achieving growth by making data-driven decisions to create meaningful interactions with existing and potential customers. We are seeking a Business Operations Manager to manage external vendor partnerships, inclusive of budget management and timely payment of invoices. This role will collaborate with both internal stakeholders and external partners.

This position is currently remote, where you'll be work from home, but may be required to work in one of our offices in the future or occasionally commute to one our offices for in person engagement activities such as team meetings, training and culture events.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Duties and Responsibilities:

• Audit execution with vendor partners, ensuring approved audiences, placements, creative are in-market
• Responsible for monthly reporting of partner usage (impressions, billing) for budget management
• Coordinate receipt of vendor invoices, confirm accuracy and track payments with AP team
• Resolve billing discrepancies with vendors and paid media team
• Implement operational improvements, enhancements and manage system customizations
• Partner with the data governance team to request and maintain necessary data share approvals for external media partners
• Monitor brand safety metrics as a line of defense to ensure our off-property communication does not risk our brand reputation
• Manage contracts with key media and technology platforms, in partnership with sourcing, supplier management and legal.
• Support the paid media ad operations and measurement teams in having access to the right tools and support from third party suppliers.
• Serve as project manager for onboarding/adoption of new tools and technologies
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree, in lieu of degree, 7 years of experience in a billing or agency operations role OR successful completion of Synchrony's Business Leadership Program.
• 3+ years supplier management and /or billing operations
• 1 year project management experience
• Knowledge of DSP and AdTech partner technology (i.e. TheTradeDesk, DV360, DoubleVerify, LiveRamp)
• Proficient in Excel

Desired Characteristics:

• Experience with Mediaocean Prisma
• High level knowledge of accounting and accounting systems
• Very organized, exceptional attention to detail and follow-through
• Excellent time management skills and ability to prioritize to deliver against deadlines
• Strong problem-solving skills
• Self-directed with experience owning a process end-to-end

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• N ew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing