AVP, Client Integration Leader

Job Description:

Role Summary/Purpose:

The Health and Wellness Integration Leader will serve as a direct line supervisor of business solutions projects in support of client and partner Health & Wellness processing integration needs . Responsibilities will include but are not limited to: direct solution design with client and technology partners, coordination of partner and client development efforts, and support of the entire integration life cycle from testing through to release and post release monitoring.

Synchrony product functionalities are developed in our Innovation Station, a collaborative environment comprised of dedicated and cross-functional teams focused on emerging technology, ideation and Agile development of new products.Whether located onsite or in a remote office, the candidate chosen for this outstanding opportunity will be involved in daily interaction with team members throughout the US and offshore. This position is open to all Synchrony Hubs or remote.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.

Essential Responsibilities:

• Utilizes in-place Project Management process to manage Client and Partner Integration projects for Sales, Operations, Risk, Finance and Marketing through complete project lifecycles.
• Interacts with business users to gather and validate requirements and develop detailed specifications and designs for new architecture.
• Partners heavily with Sales organization and IT Solution Delivery for strategy definition and implementation.
• Manage high impact technology projects, including major system enhancements with primary focus on the Health and Wellness line of business
• Client Point of Sale Integrations, both in-house and vendor-based programming/ integrations
• Requires ability to interface directly with Client/ Vendors assisting with point-of-sale modifications for both New Client Implementations as well as Existing Client POS enhancements in regard to requirements & design
• Client Connectivity into Synchrony network for Transaction Processing & Batch File Transfers
• Business to Business (B2B) and Business to Consumer (B2C) POS processing knowledge required
• Works with development teams on client requirements, architecture design and code reviews, systems, integration and user acceptance testing, and roll-out of new applications.
• Lead IT Project Management experience within a technical project management role
• Knowledge of current POS technology and can identify unique solutions based on the client's needs.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and a minimum of 2 years of IT experience or in lieu of a Degree, High School Diploma/GED and a minimum of 5 years of IT experience and project management experience
• Minimum 3 years of Project Management experience to include working on gathering business need requirements, planning and defining business solutions, and working with the application and infrastructure teams to manage the project through the Software Development Life Cycle (SDLC)
• Minimum 3 years of vendor and/or client in-house experience with POS integrations in an IT/Financial Services environment

Desired Characteristics:

• Experience working as a liaison across various business functions on various IT projects
• Demonstrated experience managing client's expectations to meet and exceed CTQ (Critical to Quality) objectives
• IT project management experience within Financial Services industry.
• Client relationship management experience.
• Drive continuous improvement and lessons learned from prior initiatives
• Proven track record of understanding, defining and shaping customers' needs.
• Proven track record of acting as a strategic IT business partner with small (individual location) to large sized companies (national chains)
• Strong customer/client focus and ability to manage customer/client expectations.
• Strong analytical and technical skillset used to drive requirements, testing and production validation.
• Demonstrated ability to influence, drive change and work effectively across all levels of an organization
• Coordinate multiple projects effectively with Business Analysts, other Project Managers and cross-functional teams.
• Demonstrated competency with linking business strategy with IT technology initiatives.
• Strong knowledge and working experience with the Synchrony Non-Stop Tandem and Fiserv platform.
• Understand current technical architecture and strategies of Synchrony Financial systems and/or closed network credit systems.
• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Our Commitment

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with and opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Information Technology