AVP, Client Success

In addition, we offer Sotheby’s Financial Services, the only full-service art financing company. For advisory we offer services for private collectors, museums, corporations, artists, estates and foundations.  

Sotheby’s Financial Services enables clients to unlock the liquidity in their fine art and collectible assets through technology and innovation. With the spirit of a fintech startup, the stability of a large established organization, and its position at the center of the art ecosystem, the SFS team unites around the goal of leading the future of art financial services.  We have a bold and exciting journey ahead, and we can't wait to make it happen together. 

THE ROLE

A key leader within the Client Success team at SFS, this role is responsible for the loan underwriting, collateral management, and servicing for a portion of the SFS loan portfolio, as well as strategic initiatives designed to support and fuel the growth of the business. 

RESPONSIBILITIES

• Provide effective day-to-day management for the US-based clients within the loan portfolio, establishing effective relationships in order to provide world class operational support through origination and servicing activities.
• Build internal partnerships across Sotheby’s to efficiently coordinate and perform operational tasks including diligence activities, collateral valuation and management, and disbursement/collection of funds.
• Track, prioritize, and act on key loan life-cycle events to ensure clients are properly supported, and risk to the portfolio is effectively mitigated.
• Obtain approval for terms by drafting and presenting Credit Memos to appropriate levels of SFS Leadership.
• Coordinate with Legal and Finance to draft and execute contracts for new loans, amendments, renewals and consignments.
• Participate in the OKR development process, identifying and prioritizing key goals for the department.
• Onboard, train, and manage a team of Associates and Analysts.
• Proactively identify areas of improvement, recommend potential solutions, and implement changes to drive operational efficiency while maintaining internal controls and data integrity.
• Assist leadership in efforts to build and streamline operational processes and infrastructure, including process mapping/documentation, product testing/integration, and KPI development & monitoring.
• Ensure proper risk mitigation via interpretation and adherence to the SFS Credit Policy.
• Assist in and/or lead cross functional projects as identified, including both internal and external audits.

IDEAL EXPERIENCE & COMPETENCIES

• Bachelor’s degree required (advanced degrees & certifications a plus)
• 6+ years of professional experience, preferably in a client facing or financial services role
• 2+ years of people management experience
• Prior art experience is not required, but an interest or curiosity in art or other luxury objects is encouraged.
• Client service minded, with excellent verbal and written communication skills & ability to effectively communicate with all levels of the organization  
• Excellent analytical skills and financial acumen.
• Diligent and self-motivated, with excellent attention to detail and follow-through.
• Well-organized, reliable and capable of working well as part of a small focused team.
• Strong project management skills; able to manage and prioritize multiple projects and deadlines simultaneously
• Flexible with the ability to adapt, multi-task and problem solve.
• Previous financial services experience particularly around credit and leveraging of client assets.
• Fluency in a second language would be advantageous.

The proposed base salary for this position ranges from $125,000-$175,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.