AVP, CSS Technology Cardholder Communications

Job Description:

Role Summary/Purpose:

AVP, CSS Technology - Cardholder Communication serves as the subject matter expert utilizing the Fiserv Strategic Communication Solutions (SCS) statement and letter platforms in addition to the DecisionQuest (DQ) application for Plastics and Plastic Pins. The SCS Letters, Statements/and DQ applications are dynamic platforms used internally by Synchrony to develop and produce Letters, Statements, Plastics, and Plastic Pins.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Participate in cross-functional efforts to support and deliver functionality enhancements and simplification initiatives related to the conversion statement, letters and plastic processes
• Manage IT deliverables in support of all conversion initiatives including Fiserv (FS) system statement, letters and plastic builds
• Provide day-to-day support to address business questions and systems operations issues, implementing corrective actions as it relates to the statement and plastic process
• Interact and collaborate with the Synchrony Compliance Production Support team for research and defect remediation
• Identify process improvements, cost savings, and cycle time reduction for speed to market
• Participate on cross-functional teams to support conversions, new business, and de-conversions while assisting and providing support for new product launches
• Manage deliverables effectively to ensure all statement, letters, and plastic project milestones and process steps are met, including testing, release review, audits, and post-install validation
• Ensure smooth transition of major and minor code installs through awareness, evaluation, and participation in testing
• Monitor and audit key change control process points to ensure high quality "run" operations. Initiate corrective action, as directed.
• Responsible for the overall servicing of Synchrony's client portfolios utilizing the Fiserv processing system and other applicable platforms
• Consult with business and project teams to translate business requirements into specific system changes to effectively initiate and implement new products/functionality/clients.
• Continuously prepare, update and distribute process and client level documentation
• Participate in finding ways to increase efficiency, improve team performance and offer improvement suggestions when appropriate.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree and 3 to 4 years of IT experience or in lieu of degree High School diploma and 6 to 7 years of IT experience
• Minimum of 3 years of Fiserv system related experience with strong knowledge of current Fiserv capabilities and productions including: Online Product Control File, SCS Letters, Statements, DecisionQuest, and Plastics

Desired Characteristics:

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented
• Demonstrate decision making and problem-solving skills
• Strong oral and written communication skills, as well as the ability to manage expectations of the business, team members, management and external groups
• Strong attention to detail
• Proven ability to apply technology to solve business problems
• Desire to work in a dynamic, fast paced environment
• Self-motivated and able to work independently or in a team environment
• Strong verbal and written communication skills to collaborate with different IT and business teams.

Grade/Level: 10

The salary range for this position is 65,000.00 - 130,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology