AVP, Institution Client Success

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Assistant Vice President (AVP), Institution Client Success (ICS) will work directly with some of LPL’s largest institution clients and will focus on ensuring firm connectivity to support broad operational efficiency & client satisfaction in partnering with the institution. This will be accomplished through creating a solid foundation for growth with the institution, using effective consulting, education on operational/process best practices and tactics with an emphasis on highlighting the value, benefits, and features of LPL’s platform with the program. 

By developing a thorough understanding of the institution’s approach to doing business and knowledge of LPL’s strategic initiatives, the AVP will be responsible for crafting and aligning effective solutions to assist the client in meeting their business goals and objectives. Additionally, the AVP, ICS will partner with the institution's VP Success Managers, as the primary points of contact between their institution and LPL Financial- focused on the program's growth. This role will combine relationship management, consulting, project management, and communication skill to fully understand and achieve business growth, retention, and client satisfaction.

The AVP Relationship Manager must work cross functionally within LPL, be process oriented and capable of thinking critically, leveraging data to help the client and LPL make informed decisions.

Responsibilities:

• Become immersed in the business of the clients, gaining thorough understating of how they function

• Act as business liaison between LPL and the institutions to drive impactful engagements, leading to adoption of LPL capabilities

• Communicate proactively with the institution, educating on policy, procedure, and ensuring an understanding of changes may enhance and impact their business

• Represent the voice of the client in cross organizational meetings within the firm, including senior leaders, raising any concerns and collaborate in solving

• Create client feedback loops through recurring meetings with the programs

• Identify trends within the business and communicate out findings; partnering internally and externally to solution for items as needed

• Document all opportunities, activities and meetings into Salesforce contact management system used to measure progress towards personal and team engagement goals

• Represent LPL IS Relationship Management in several venues and forums throughout the year

• Stay up informed on general financial services industry knowledge and happenings, particularly in the institution space

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement. A growth mindset is a must.

Requirements:

• Bachelor’s degree or equivalent work experience

• 4+ years of previous experience in financial services preferably with both sales and service responsibilities

Core Competencies:

• Comfort with ambiguity with an ability to learn quickly and thrive in a complex, growth-oriented, and dynamic environment

• Foster a culture of engagement, diversity, and inclusion

• Resourceful in navigating across the organization to get work completed and issues resolved

• Constantly working on developing team members for succession planning

• Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

• Embody the firm’s mission and values – and understand how to educate and reinforce

• BE BALANCED- Juggle multiple tasks, while maintaining focus

• BE PROACTIVE- Take a solution-oriented approach to escalated items, communicating up as appropriate

• BE CURIOUS- innovate, identify, and take action on process improvements

• BE COURAGEOUS- identify potential areas of opportunity for staff and provide ongoing coaching

• BE ENTREPRENEURIAL- understand your role as a business owner and strive to elevate the status quo

• BE CAPTIVATING- Conduct meetings to recognize and share new information with your clients and peers

Preferences:

• Series 7, 6 /63 (66) preferred, additional licenses or designations are a plus

• Experience with Contact Management Systems, specifically Salesforce.com and standard MS Office Applications (Excel, Word, PowerPoint)

• Experience with LPL Financial proprietary systems and client facing technology highly desired.

• Experience within a financial institution desired.

• Experience and understanding of the LPL Financial organization.

• #LI-Hybrid #LI-Onsite #FortMillSC #SanDiegoCA

Pay Range:

$100,900.00 - $168,100.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.