AVP, Interaction Design/Information Architect/User Experience

Job Description:

Role Summary/Purpose:

As a UX Interaction Designer at Synchrony, you will join Synchrony's scaled agile teams and partner with CX, marketing, development, and process owners to conceptualize and develop engaging web, mobile, and tablet experiences for our strategically significant core customer-facing applications. The candidate will be responsible for leading projects, setting strategies, providing estimates and project plans, creating and presenting designs and collaborating with user researchers, designers and programmers. Additionally, the candidate will act as a champion for user experience by providing thought leadership.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.

Essential Responsibilities:

• Architect our users' experience by developing scenarios, flows, site maps, information architecture, wireframes, and prototypes of web, tablet and mobile user interfaces (UI)
• Drive the design review cycle, synthesize feedback, and close on design requirements independently
• Support and leverage results from ongoing user research and usability testing efforts
• Work with product owners and leaders to help shape product strategy
• Act as an advocate for the end user's experience
• Collaborate effectively with remote team members and managers
• Be a part of daily/weekly agile ceremonies and present work to peers as needed
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree in HCI, graphic design, psychology, marketing or information technology or similar area or or in lieu of degree, High School Diploma/GED and 4 years of related experience.
• Minimum of 3-year user experience, information architecture, user experience architecture, interaction design experience.
• Demonstrate working knowledge of interaction design documentation (site maps, transaction flows, sketches, scenarios, wireframes, navigation models, design patterns) for digital products

Desired Characteristics:

• Experience working on agile teams

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Information Technology