AVP, Marketing Account Management - (In-House Creative Agency)

Job Description:

Role Summary/Purpose:

This discipline builds and nurtures strong relationships with key partners/clients and leads calmly with confidence. Account Managers create an environment for great work to thrive. They set the tone, pace and ways of working. They must weigh and balance partner needs with their teams' ambitions to determine the vision and then make sure everyone is clear on that vision and how to get there. The goal is to help drive the business through creative strategy and storytelling and to do this they must have a solid understanding of today's consumer and how to connect with them in ways that resonate. They are growth-minded leaders with an entrepreneurial spirit and bring a solutions-minded approach to everything they do.

• Who they are: Marketing experts, creative strategy drivers/influencers and key relationship builders. Lead the creative marketing process at scale, with flawless execution.
• What they do: They are the connective tissue between team members. They're also the day-to-day glue between the Studio and SYF stakeholders and build effective relationships with key partners.
• Management responsibilities: Informal mentoring/supervision

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.

Essential Responsibilities:

• Lead large and complex projects with minimal oversight from Account Director
• Provide clear and succinct creative direction and feedback, and contribute to strategic initiatives offering a sound POV
• Be a day-to-day leader and source of clarity and solutions by agency teams across disciplines
• Lead project meetings and presentations internally and with clients
• Understands dynamics of portfolio business and category, and their implications on our work
• Understands bigger-picture agenda and issues on the portfolio, and manages projects with those in mind
• Delivers Studio/creative POV's by using strong creative instincts and client intuition
• Take cues from leadership to set the tone for the team, keeping the team positive and focused on solutions
• Push clients for clarity and help them understand what they need beyond what they ask for
• Comfortable having difficult conversations internally and with key partners
• Able to proxy for Account Director with most senior day-to-day clients
• Keep the account running smoothly across projects and workstreams
• Intuit potential complications and issues, anticipate the needs of senior partners and effectively manage up, bringing solutions to Account Director and leadership.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree. In lieu of degree a high school diploma and 7 years of work experience as an account/project manager in a fast-paced, creative agency environment.
• 4+ years of experience as an account manager in a fast-paced, creative agency environment or recent graduate or alum of Synchrony's Business Leadership Program

Desired Characteristics:

• Ability to think strategically and creatively
• Extremely detailed oriented and organized
• Ability to manage multiple projects simultaneously
• Phenomenal organizational skills Outstanding presentation skills
• Understanding of creative capabilities and services, and ability to effectively communicates all offerings to clients
• Conflict resolution and problem-solving skills Excellent project management skills
• Thorough understanding of the creative process and detailed knowledge of level of effort required for various deliverables
• Proficient in MS Office applications, including Word, Excel and PowerPoint
• Experience with workflow management software

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Our Commitment

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with and opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 65,000.00 - 130,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 10

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing