AVP, Product Owner - Digital Apply

Job Description:

Role Summary/Purpose:

Our Digital Apply, Buy, and Servicing applications and platforms are visited by 1B visitors annually and are the virtual face of Synchrony. We are seeking a Kanban Product Owner to lead the development and implementation of Digital Acquisition enhancements. The ideal candidate will have a strong IT background, excel at frequent communication, strong project project management skills, and have a strong track record of delivering changes as requested and on time. This position will report to the VP, Digital Apply Train Leader.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Partner with multiple internal and external sources to understand feature requests, technical implementation details, and configuration limitations.
• Lead offshore development teams and act as a liaison between the development teams and the business requestors.
• Work with internal stakeholders to facilitate wing to wing UAT prior to any production environment changes.
• Partner with IT production Support teams to identify and validate consistencies between UAT and production environments.
• Collaborate with Agile Product Owners and System Engineers to understand new feature requests and implementation details.
• Partner with Digital Analytics team to monitor A/B test results, analyze and resolve any identified issues.
• Support and aid in any Legal/Compliance items related to Production configuration changes
• Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements.
• Develop streamlined processes to ensure production change releases without adverse impact to existing functionality.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree OR in lieu of a degree, a high school diploma and 5+ years of IT project management experience.
• Minimum of 2 years of project management experience, preferably in IT or Digital disciplines.
• Experience in the credit card or financial services industry

Desired Characteristics:

• Experience with Agile Kanban software development framework, preferably acting as a Development Lead or Product Owner.
• Experience with debugging and troubleshooting application functionality through Splunk log inspection.
• Curious and passionate about the customer experience, with a proven record of creative problem solving.
• Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment.
• Experience in the credit card or financial services industry.

• Digital proficiency, including an understanding of web/mobile devices, programming and applications.
• Strong track record of delivering changes on time and as requested.

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing