AVP, Sales Support Manager - JCPenney

Job Description:

Role Summary/Purpose:

Develop, coordinate, and ensure execution of all credit communications, campaigns, initiatives and training materials sent to the field sales team and JCPenney Stores by staying involved in all JCPenney Credit programs and initiatives that directly impact Stores.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We're proud to offer you choice and flexibility.

Dallas area is preferred but open to other locations as well.

Essential Responsibilities:

• Ensure all communications for client move through the appropriate review and approval protocols as business dictates through compliance.
• Store Compliance for apps, benefit packages & signs multiple times per year for new sets. High engagement for 5-7 days following each new set and moderate involvement day to day to support the business
• Manage field sales annual Marketing Ob Fund Budget on a weekly, monthly basis with report outs to Finance on a bi-weekly basis
• Create bi-weekly payout files for stores and submit to JCP SLC Accounting
• Manage Vendor relations/suppliers for credit collateral, premiums and other credit initiatives
• Develop, coordinate and ensure execution of all JCPenney/SYF credit communications related to JCPenney Credit programs and initiatives. This includes the core acquisition Just Ask! Program, campaigns and other efforts to drive the business.
• Compilation of ME Reports for client use and loading to jWeb
• Develop and coordinate all JCPenney In-Store Credit training through multiple vehicles. This includes the jWeb, Store Broadcasts, new departments, training workshops, and divisional meetings, etc.
• Foster internal cross-functional relationships within SYF to facilitate effective communications, training, program rollouts, and best practice sharing.
• Maintain jWeb and Extranet sites (weekly HTML web page design, updates and modifications) accessible by all JCP stores, district/regional personnel, SYF CSMs, Regionals and other SYF staff. Own the SFTP process for JCP field sales.
• Coordinate, facilitate, and support Credit Sales Team monthly & annual meetings
• Develop, update, and maintain Credit Training for CSMs and Store Associates
• Maintain Support Central site (NAC) to provide the store services team with new and updated information needed to drive results.
• New Hire CSM Onboarding
• Campaign design and execution
• Point of contact for CSM escalation related to instore issues
• SFDC (CSM/Store alignment, SYF user goals, visit page, Seismic and troubleshooting of issues related to SFDC)
• Own the Buy-to-Pay process for the Frisco site - includes PO request/management, vendor bill pay, new vendor set-ups & modifications
• Onsite store support for grand openings, remodels and other client driven credit initiatives
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree, or in lieu of degree, HS diploma and 5+ years of equivalent work experience in the Financial Services field.
• Minimum of 3 years' project management experience with the ability to handle multiple projects at once
• In depth knowledge of and at least one year experience with SalesForce.com
• Minimum of 2 years' experience in an external market/client facing role with a proven track record of being able to drive growth and develop strong partner relationships

Desired Characteristics:

• Candidate located in Dallas area
• Excellent negotiation and client relationship skills.
• Openness to coaching and ability to learn quickly.
• Customer focused mindset with ability to respond quickly to customer needs.
• Exceptional interpersonal communication skills (written, oral, nonverbal).
• Private Label Sales and Marketing experience will be a plus. Strong finance business/industry acumen

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Our Commitment

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with and opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 65,000.00 - 130,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 10

Job Family Group:

Sales