AVP, Senior Client Service Associate III

Nuveen, the investment manager of TIAA, offers a comprehensive range of outcome-focused investment solutions designed to secure the long-term financial goals of institutional and individual investors. Its affiliates offer deep expertise across a comprehensive range of traditional and alternative investments through a wide array of vehicles and customized strategies. For more information about the firm please visit our website at www.Nuveen.com.

Nuveen is a global investment manager that works in partnership with our clients to create outcome-focused solutions to help them reach their goals for their financial future.

Key Responsibilities and Duties

• Responsible for the onboarding and integration of new clients, and all other client transitions (e.g., terminations, asset mix changes, in-/out-kind transitions)
• Act as the key client contact throughout the on-/off-boarding process to ensure seamless transition to BAU.
• Coordinate account openings/closings, review of legal agreements, internal system set ups, and project planning.
• Project manage and coordinate internal functions to on-/off-board new clients, including Client Service, Sales, Legal, Compliance, and Investment Specialists.
• Support and provide governance and oversight to account maintenance activities performed by Client Services (e.g., amendments to account name, fee schedules, benchmarks, IMA and investment guidelines)
• Maintain and steward mastered client and account data (e.g. client type, tax status, domicile, ERISA status, etc.)
• Assist with ad hoc projects as client transitions subject matter expert.
• Issue resolution - undertake effective issue management practice to ensure timely resolution of key roadblocks, escalating where appropriate.
• Ensure effective and timely communication of transition activity status, particularly with client-facing stakeholders to keep them abreast of key developments.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

FINRA Registrations

• SRC Indicator: NRF

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Nuveen is seeking an Client Transitions Manager for our Client Transitions Group. Client Transitions is responsible for leading all transitions-related activities for institutional clients globally. Most critical this includes new client on-boarding, but it also includes off-boarding due to terminations, in-kind/out-kind transitions, and asset mix and custodian changes. In addition, Client Transitions will play a key role in various account maintenance activities, supporting Client Services as needed with benchmark, account name and fee schedule changes, along with investment management agreement (IMA) and guidelines revisions. The group acts on behalf of the client to find and implement solutions to complex and critical new account setups and transitions requiring interaction across internal Nuveen global partners (e.g., Product, Operations, Client Service, Legal, Finance, Reporting) as well as external client service providers (e.g., Custodians, Administrators, Trustees, Consultants).

Required Skills:

• 5 or more years of experience in client servicing and/or client transitions supporting institutional business.
• Experience and knowledge within public market asset classes
• Good knowledge of MS Word, Excel and PowerPoint

Preferred Skills:

• Knowledge of complex instruments including derivatives and alternatives
• Ability to work & make decisions under pressure, prioritize and meet tight deadlines
• Communication and leadership skills, capable of influencing internal and external stakeholders
• Highly motivated and results driven
• Detail-focused and organized with communication/written/presentation skills
• Self-motivated person with a professional approach who can manage effectively in a diverse team environment
• Networking skills and ability to develop relationships
• Project management skills - able to juggle several projects at same time
• Ability to travel from time to time, as needed
• Able to investigate and solve complex issues on behalf of clients
• Fast learner, Self-starter, highly organized with excellent attention to detail
• Proactive approach, Team player, Client focused
• Act in line with Nuveen's Company Values

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Related Skills

Base Pay Range: $90,000/yr. - $125,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

Nuveen, the investment manager of TIAA, offers a comprehensive range of outcome-focused investment solutions designed to secure the long-term financial goals of institutional and individual investors. Its affiliates offer deep expertise across a comprehensive range of traditional and alternative investments through a wide array of vehicles and customized strategies. For more information about the firm please visit our website at www.Nuveen.com

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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