AVP - Spanish Capability and Product Integrations

Job Description:

Role Summary/Purpose:

As a critical member of the Hispanic Center of Excellence, the Spanish Capability and Product Integration AVP , will evaluate and facilitate partner recommendations for integrating Spanish capabilities and products. This role will require the ability to foster relationships, influence prioritization, obtain buy in from various stakeholders and successfully partner cross functionally to drive Spanish strategies forward. He/she/they will provide oversight regarding new portfolio capability launches, support ongoing enhancements, and oversee and execute the Spanish Language Standard.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Position Overview:

The New Spanish Capability and Product Integrations AVP supports integrating across various acquisition strategies and will manage and execute the Spanish Language Standard. He/She/They will leads cross functional meetings and will partner with the appropriate teams to prioritize all resources and investments to execute on roadmaps.

Essential Responsibilities:

Client/Strategy:

• Assess client acquisition strategy and determine best integration strategy for Spanish
• Develop client roadmap, project plans and timelines for client integrations
• Support Client discussions and NCI builds as SME for requirements needed to launch Spanish integrations
• Champions the operational activities necessary to solve partner and product problems including development of systems, communications and processes
• Work closely with governance teams to ensure Spanish standards and rollout requirements are met and evolving with business needs
• Develop and report out on program OKRs
• Perform other duties and/or special projects as assigned

Integration:

• Work with cross functional teams including compliance, legal, and risk testing to ensure proper approvals are given for acquisition strategy screens and flow
• Ensure cross functional partners engaged with testing, implementation and monitoring
• Partner with Spanish agile testing team to ensure successful execution
• Work with appropriate development teams to prioritize efforts
• Keep adequate documentation for each client launch and monitoring plan in centralized repository
• Manage monitoring of client rollouts

Spanish Standard and Governance

• Own and evolve the Spanish Language Standard to meet growing business needs.
• Lead meetings and execute on responsibilities under the Hispanic COE as outlined per Spanish Standard
• Support internal and regulatory requests regarding Spanish capabilities

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school diploma and 6 years of product development or technology integration experience in the credit card, financial services or technology industries
• Bilingual: Spanish
• Minimum of 3 years Project Management experience that includes:
  • Leading large complex programs over multiple releases
  • A proven track record of launching new products or programs with demonstrated business impact
  • Ability to execute multiple projects simultaneously and independently, while maintaining a high degree of communication and documentation.
  • Professional, self-motivated and able to work in a fast-paced, results-driven environment with a proven track record of execution against deliverables
  • Cultivates collaborative relationships with key internal and external partners
  • Ability to influence and coordinate multi-functional teams
  • Excellent program management skills and the ability to instill structure, process and accountability
  • Ability to handle sensitive issues with uncompromising integrity and confidentiality
  • Excellent organizational skills, including experience in issue and conflict resolution

Desired Characteristics:

• Credit card, consumer finance, payments, financial services or retail services industry experience.
• Creative problem-solving skills
• Assimilates broad-ranging information quickly and able to distil into key points
• Skilled storyteller and adept at developing presentations and pitch decks
• Demonstrated organization and time management skills
• Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience
• Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.
• Strong technical knowledge (financial services)

Grade/Level: 11

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing