AVP, Strategic Initiatives

Job Description:

Role Summary/Purpose:

The AVP, Strategic Initiatives reports into Synchrony's Collections & Recovery Strategy Leader. This position requires significant collaboration with Collection Strategy, COF management, Credit, Recovery Strategy, Recovery Operations, Recovery Forecasting, Recovery Systems Solutions, ECE, IT (EO & Prism Agile teams) and second line of defense teams (e.g., Legal, Compliance, Fair Lending). This role will be responsible for planning, organizing, and directing the completion of specific projects while ensuring these projects are on time, on budget, and within scope. This involves providing escalations with proposed resolutions and updates to management, resolving conflicts, leading testing efforts, and ensuring documentation is accumulated and stored appropriately. This role will include PMO responsibilities including prioritization, use of organizational and lifecycle management tools, work flows, and business continuity.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential responsibilities:

• Own and drive implementation of Collection and Recovery strategy projects and capabilities. Includes providing program and project management, including planning, managing and executing all business owned tasks (ex, stakeholder analysis, RACI, scope & benefits, team dynamics, project plans, business requirements (waterfall / agile), IT & Architectural reviews, testing, release planning, documentation, and communication) .
• Assists in Collections and Recovery strategy and delivery teams with prioritization, organization, agile methodologies and processes, lifecycle management and simplification tools/processes
• Responsible for Collection Strategy Working Group (CSWG) coordination, documentation, and facilitation.
• Serves as liaison between Collections / Recovery strategy teams, IT, 3rd party vendors: coordinating data exchange, prioritization, critical timelines and removing roadblocks
• Provide organizational support for the entire Collections & Recovery Strategy team (e.g., developing executive presentations, planning monthly town halls, owning or coordinating business continuity and records inventory management (RIM) deliverables
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 4+ years in consumer credit / collections, or in lieu of a bachelors degree, 8+ years in consumer credit / collections
• 3+ years of formal or informal project management experience
• Agile Product Owner / Scrum Master Certification or Scaled Agile training

.Desired Characteristics:

• 2+ years cross functional leadership experience
• Use of advanced project management tools
• Experience with SharePoint and Microsoft teams tools
• Tableau & SAS experience
• Familiarity with Credit and/or Collections strategies, policies and procedures
• Masters Degree or MBA with project management or analytic focus, or equivalent
• Strong communication and presentation skills
• Strong issue management experience
• Experience creating and leading organizational change

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
• Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Job Family Group:

Credit