AVP/Manager, Card Services

Job Description

How will your role impact First Command?

The AVP of Card Services will be given a broad range of responsibilities and authority to organize, plan, and execute the overall strategy and growth of the debit/credit card program while delivering an excellent client/advisor experience. This would include working with our vendors to keep our product and loyalty programs relevant. It includes maintaining credit card fraud losses minimal without negatively affecting our client's purchasing experience. The incumbent will also be responsible for overseeing the timely and accurate processing of debit card disputes as required by Reg E. The role is responsible for leading the way to meeting all regulatory and compliance requirements demonstrating adequate controls that impact the Bank's financial reporting and operational soundness.

What will you be doing?

• Responsible for the direct supervision and performance of Card Services staff to perform credit and debit card maintenance and services
• Continual assessment and optimization of the debit and credit card portfolio performance leveraging data analytics tools and insights to maximize the portfolio growth in revenue
• Champion the Bank's culture of compliance and controls, ensuring staff understands and practices this culture.
• Assist in preparing the annual operating budget for the Card Services area by forecasting credit card growth in line with the Bank's strategic plan.
• Works closely with department staff to ensure the department experiences peak performance, enhancing the Bank's overall performance.
• Works closely with Bank Compliance/BSA and Quality Control teams to maintain compliance with all Federal and State regulatory requirements and ensure processes/controls are adhered to.
• Meet or exceed credit card growth goals and audit/exam goals.
• Search for ways to improve the client and field advisor experience to include enrichment of other products and services, including mortgage, auto refinancing, and debt consolidation.
• Successfully pass audits and exams, including external reviews, Internal Audit reviews, and OCC exams.
• Perform the duties and functions of the team and other duties as required

Who will you be leading?

• Card services representatives
• Fraud Prevention Analysts

What skills/qualifications do you need?

Education

• Bachelor's degree required
• Master's degree preferred

Work Experience

• 5 to 8 years of banking or financial services experience required
• 3 to 5 years of debit and credit card product management experience required
• Safe Agile experience preferred
• Military experience preferred

Knowledge, Skills, and Abilities (all are required)

• Strong communication and interpersonal skills to deal with internal and external issues
• Demonstrate professional-client relations
• Must be familiar with and able to operate Microsoft Excel and Word and must be able to learn other software specific to First Command Bank and the loan department
• Must possess discernment in being able to apply bank policy in all situations while at the same time knowing when an exception might be appropriate
• Must possess the ability to think and use good judgment, function well under pressure, and maintain confidential information and records
• Ability to receive and understand oral questions and written instructions and apply them to assigned job responsibilities
• The flexibility to learn and keep current with changing procedures and regulations, varying job assignments, technology advances, and new equipment
• The ability to work as a positive team member in a fast-paced, high-volume environment and to manage multiple assignments
• Must be able to maintain confidential information and records
• Must have good client service skills, including handling challenging situations with clients and Advisors in a professional manner, while being alert for potentially fraudulent activity
• Work well in a team atmosphere
• Ability to work at a quick and accurate pace to meet required deadlines
• Ability to analyze, interpret findings and results, and draw logical conclusions in carrying out day-to-day assignments
• Strong supervisory and coaching skills

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