AWS Engineer I

Job Description:

As an L1 AWS Support Engineer you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues including those related to EC2 instances S3 buckets and other AWS services.

Key Responsibilities:

Incident Management:

Receive and log incident tickets.

Troubleshoot and resolve basic AWS-related issues.

Escalate complex issues to higher-level support teams.

Monitoring and Alerting:

Monitor AWS environments for performance and availability issues.

Respond to alerts and take corrective actions.

Knowledge Base Management:

Contribute to and maintain knowledge base articles.

Document troubleshooting steps and solutions.

Customer Interaction:

Communicate effectively with customers to understand their issues.

Provide clear and concise explanations of technical issues.

Security:

Adhere to security best practices and policies.

Identify and report potential security threats.

Required Skills and Qualifications:

Technical Skills:

Strong understanding of AWS core services (EC2 S3 VPC IAM etc.)

Knowledge of basic troubleshooting techniques.

Familiarity with command-line interfaces and scripting (e.g. Bash PowerShell).

Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.

Backup and Recovery: Perform regular backups and restore operations.

Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.

Soft Skills:

Excellent communication skills both written and verbal.

Strong problem-solving and analytical skills.

Ability to work independently and as part of a team.

Customer-focused approach.

Certifications (Preferred):

AWS Certified Cloud Practitioner