AWS Engineer I - R-20535

Job Description:

As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.

Key Responsibilities:

 Incident Management:

Receive and log incident tickets.

Troubleshoot and resolve basic AWS-related issues.

Escalate complex issues to higher-level support teams.

 Monitoring and Alerting:

Monitor AWS environments for performance and availability issues.

Respond to alerts and take corrective actions.

 Knowledge Base Management:

Contribute to and maintain knowledge base articles.

Document troubleshooting steps and solutions.

 Customer Interaction:

Communicate effectively with customers to understand their issues.

Provide clear and concise explanations of technical issues.

 Security:

Adhere to security best practices and policies.

Identify and report potential security threats.

Required Skills and Qualifications:

 Technical Skills:

Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)

Knowledge of basic troubleshooting techniques.

Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).

Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.

 Backup and Recovery: Perform regular backups and restore operations.

 Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.

 Soft Skills:

Excellent communication skills, both written and verbal.

Strong problem-solving and analytical skills.

Ability to work independently and as part of a team.

Customer-focused approach.

 Certifications (Preferred):

AWS Certified Cloud Practitioner