Azure Support Engineer

Job Description

About The Company:

iLink is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors (ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oil and gas, education, and life sciences. iLink's expertise includes Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, Portal, collaboration & Social Employee Engagement, Embedded Systems and User Experience design etc.

What makes iLink Systems' offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.

Requirements

Azure Support Engineer:

Responsibilities:

• Azure Expertise:
• Demonstrating in-depth knowledge of Azure services, including VMs, App Services, Networking, Storage, and AAD.
• Troubleshooting and resolving complex Azure-specific incidents within defined SLAs, leveraging your deep understanding of the platform.
• Ticket Incident Management:
• Owning incident ownership from initial response time to resolution, leveraging internal ticketing systems.
• Good communication with stakeholders.
• Collaborating with cross-functional teams of developers and security to ensure smooth issue resolution.
• Escalating critical incidents effectively and following established escalation procedures.
• Ongoing Maintenance:
• Executing tasks and tickets, including maintenance, patching, updates, and configuration management, to maintain platform stability.
• Automating routine tasks using Azure Automation and PowerShell scripting for enhanced efficiency.
• Maintaining our Knowledge Base for comprehensive documentation for future reference.
• Security & Compliance:
• Adhering to strict Azure security best practices and enforce defined security policies and procedures.
• Partnering with security teams to identify and mitigate vulnerabilities, ensuring continuous improvement of our security posture.
• Staying informed of evolving Azure security features and industry compliance regulations.
• Knowledge Sharing & Continuous Improvement:
• Actively contributing to our internal Knowledge Base, documenting solutions and lessons learned from incidents and ongoing tasks.
• Sharing expertise through internal knowledge-sharing sessions and collaborating with the team to identify and implement ongoing improvements.
• Proactively suggesting new tools and methodologies that enhance our operations and user experience.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience accumulated over time)

• 3+ years of experience in cloud operations, specifically with Azure cloud technologies
• Proven ability to troubleshoot and resolve complex Azure-related issues
• Strong understanding of Cloud friendly OS systems administration and scripting languages
• Experience with monitoring tools like Azure Monitor and Log Analytics
• Excellent communication and collaboration skills
• Experience with Infrastructure as Code (IaC) tools such as Terraform

Additionally, we consider the following as valuable assets:

• Familiarity with DevOps methodologies and tools like Azure DevOps
• Experience with Azure Cost Management and optimization strategies
• Security certifications (e.g., AZ-500)
• Cloud automation experience

Benefits

• Competitive salaries
• Medical, Dental, Vision Insurance
• Disability, Life & AD&D Insurance
• 401K With Generous Company Match
• Paid Vacation and Personal Leave
• Pre-Paid Commute Options
• Employee Referral Bonuses
• Performance Based Bonuses
• Flexible Work Options & Fun Culture
• Continuing Education Reimbursements
• In-House Technology Training