B2B Partner Support Executive

Company Description

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

Job Description

What the role is all about…

We have an exciting opportunity to support Three UK’s B2B Indirect Partners in a key growth area of the market. The successful applicants will have demonstrated excellent customer/Partner service in a previous role. They will work with the indirect Partners to support both the Partners and the joint customers during their lifecycle, working tirelessly to provide a great experience over the phone and via email interactions.

To be successful within this role you should be customer-focused, detail oriented, efficient, results driven and professional. We are looking for someone motivated, ambitious and tenacious. You’ll need to be happy keeping several plates spinning and be adaptable and resilient in a fast-paced workplace, working across incoming calls and emails from our Partners. In a team of like-minded individuals, your charm and friendly demeanour, and knowledge will keep Partners happy. 

This role will be between 9-5.30 Monday – Friday.

What you’ll be doing…

• Deliver high levels of performance, Partner service and offer a professional experience.
• Provide an effective and efficient service to our Partner and their customers via agreed service levels.
• Own the Partner experience, always looking at Three through the eyes of the Partner and their customers.
• Take ownership of issues and use initiative when problem solving - make things happen.

Qualifications

What you'll ideally bring...

• Contact Centre experience desirable.
• Able to manage high workloads & conflicting priorities.
• Strong administrative and reporting skills
• Excellent Interpersonal and communication skills - ability to communicate at all business levels
• Experience in use of Excel, SalesForce.com and CRM systems desirable but not necessary.

What you'll receive in return…

• Salary range for this role starts at £24,960, and exact salary will differ by job and experience
• A performance based annual bonus (eligibility cut off is 30th September) & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
• Hybrid working between your home (2-3 days a week) and our Glasgow office at (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• ... Plus lots more including wellbeing and learning & development benefits!

Additional Information

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Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.