B2C Sales Manager

B2C Sales Manager

Sheffield, South Yorkshire, United Kingdom 

Salary: £40,000 OTE

Are you a strategic and results-oriented sales leader? Do you have a passion for building high-performing teams and driving revenue growth? If so, we're looking for you!
As the B2C Sales Manager at UniHomes, you will lead a high-performing team responsible for selling shared utility and broadband contracts to our diverse customer base of student and professional house-sharers. You’ll work closely with the B2C Telesales Team Leader, who manages a team of Telesales Executives, some of whom work seasonally. Your primary focus will be on driving revenue growth, enhancing customer satisfaction, and optimising sales processes.
Key responsibilities:

• Develop and implement effective B2C sales strategies to drive revenue growth and market share.
• Provide guidance, mentorship, training and performance management to the B2C Telesales Team Leader and their team of Telesales Executives.
• Monitor team KPIs, analyse sales data, and provide actionable insights to enhance performance.
• Work closely with cross-functional teams (Marketing, Customer Support, etc.) to align sales efforts and campaign plans with overall business goals.
• Collaborate with the Customer Experience Manager to analyse the customer journey and customer satisfaction metrics and make corrections to ensure a seamless and positive customer experience.
• Handle customer complaint escalations effectively.
• Identify opportunities to improve sales efficiency and effectiveness, and implement new sales tools and technologies as needed.
• Prepare regular sales reports and provide insights to management.
• Analyse market trends and competitor activity.
• Stay up-to-date on industry trends and best practices to maintain a competitive edge.

Skills and experience:

• Proven experience in B2C Sales Management.
• Experience working in a fast-paced and dynamic environment.
• A passion for customer service and sales excellence.
• Strong leadership and interpersonal skills.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of sales methodologies and best practices.
• Experience using CRM systems (e.g., Salesforce) and sales analytics tools. 
• A strong understanding of the student market and their needs.

About us: 

UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).
 
Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in over 60 university cities and towns across the UK, and we have huge ambitions for 2024.
 
Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us.
We are a team driven and united by our core values:

• Lead the Way
• In it Together 
• Customers Matter
• Keep it Simple 
• Rise Above Challenges 
• Make it Happen

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.