BA D365 Customer Engagement Manager

BA D365 Customer Engagement Manager

Philadelphia, PA
Business Consulting/Technology

Job Description

Req ID: req31105

BA D365 Customer Engagement Manager Summary:

The RSM Business Application practice is seeking a Microsoft D365 Customer Engagement (CE) Supervisor with proven project management skills and experience managing complex technology projects, including an enterprise-wide implementation of Microsoft Dynamics CE to support the firm's growth strategies and business processes. This position is responsible for understanding the business needs and leading the development and execution of comprehensive plans to deploy technology solutions.

RSM is continually named a Microsoft Partner of the Year, and we have 16 Microsoft Gold Competencies and have been a Microsoft Dynamics Inner Circle member for 15 years. Some additional awards we have proudly been recognized with recently include:

RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE and Commerce, as well as Power Platform, Microsoft 365, Data & AI and Azure solutions. RSM's Dynamics consultants are empowered through our long standing, close relationship with Microsoft, the use of our proven RVM methodology (purpose built for Dynamics 365), a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs. Industry experts, Tax specialists or Managed Technology and Application services teams.

Key Responsibilities:

• Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
• Establishing Cost Benefit Analysis through required phases of the project.
• Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
• Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
• During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
• Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
• Responsible for managing all aspects of CE implementations

Basic Qualifications:

• Minimum of 5 - 8 years of experience working with technical teams with strong skills and expertise in project management and systems/technology development
• Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
• Proven leadership skills and management experience
• Proven business facing skills
• Solid understanding of financial analysis and planning
• Ability to multi-task and keep multiple responsibilities moving forward simultaneously
• Strong understanding of technology, ability to learn new technologies and applying them
• Proven experience in influencing, leading teams and driving change

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 30 South 17th Street, Suite 710, Philadelphia, PA 19103 USA
Region: Northeast Region
Position Type: Experienced
Job Type: Full Time
Degree Required: Bachelor
Travel Required: Yes
Sponsor candidates who are not eligible to work in US: No
Requisition ID: req31105