Back Office Cairo

Consumer Care/Customer Care

Temporary

Job Description

Job Responsibilities:

• Oversees the call center operations and intervening to ensure a seamless customer experience meeting Electrolux service quality standards.
• Ensure all customers are served equally and according to the standards set by the operations
• Responsible for validation of data and acquiring approvals when needed.
• Handling complaints referred by the call center's customers
• Monitor status of request and follow-up as necessary to ensure customer receives service on timely basis.

Job Requirements