Back Office Processing Agent

Responsibilities

Job Description

The Back Office Operations Analyst (Payments/PAPP/ROT) is responsible for examining and completing requests regarding changes in payment(s) and/or term(s) for borrowers with student loans. The role entails using both internal tools and access to the loan servicing system to investigate and/or update repayment schedules and payments as the set guidelines.

Skills and Experience

• Min 1 year Student Lending Experience
• High attention to detail is required to ensure schedules an/or payments are updated accurately and/or to identify discrepancies
• Excellent keyboarding skills, with the ability to successful maintain high quality standards.
• Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality.
• Excellent communication skills (verbal/written/interpretation).
• Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations
• Excellent time management skills, with the ability to adapt to an ever-changing environment.
• Basic to intermediate mathematical skills would be preferred.
• Must be flexible between 7:00 am and 5:00 pm, Monday through Friday.

Want more jobs like this?

Get jobs in Mississauga, Canada delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.