Backend Support Specialist - 3rd level

KOSTAL Group is a global, family-owned German company that develops market-leading solutions for the solar and automotive industries. The company was established in 1912 and employs about 20 000 people at 47 locations in 22 countries. In Hungary, KOSTAL has built a flagship business service center to provide business support in IT, finance, procurement, master data, sales and HR fields. This is now a global center with high value-added and complex processes which you can help to build.

The work can be managed remotely – with time-to-time office presence depending on the team’s agreement and the demand of the respective professional area – from any location in Hungary. In case of some company events, office attendance is expected from the colleagues. Technical conditions for working from home are fully in place.

Main tasks, roles and responsibilities:

• Incident processing (3rd Level)
• Platform services within defined KPIs > 99% (incl. Customer KPIs/contracts and reporting)
• Scalable services fully automated as infrastructure as code
• Reliable and cost driven monitoring of the platform incl. 24x7 operations (incl. Customer communication)
• Working based on ITIL processes e.g Incident, Problem and Request
  management)
• Architectural alignment with SW DEV
• Permanent cost checks
• Service Provider management (e.g SIM cards)
• Mass Data Updates
• Technical Specialist role for the charging infrastructure in operation.

Required Skills and Competencies:

• You love to analyze complex technical incidents and drive their resolution.
• You have experience in the exchange of agile development areas
• Ideally you have experience in DevOps methodology
• Ideally you have an ITIL v4 certification
• Experience in the EV charging business is an advantage
• You have good communication skills in English and ideally also in German

Experiences and requirements:

Education:

• Completed studies in computer science, business informatics or several years of sound practical experience in IT support areas
• Good IT knowledge of cloud services, IT infrastructure and databases
• Sound knowledge of ITIL and initial contact with CRM systems (e.g. Salesforce)
• High level of motivation as well as customer and solution-oriented thinking
• Business fluent in written and spoken German and English

Work experiences – time/seniority/sector:

• More than 3 years of professional experience in handling incidents plus experience in the area of ITIL process management.

Technical/ IT knowledge:

• ITIL certification

Language – with level

• Fluent English
• Ideally, understanding colleagues speaking German

Mobility requirements

• As per need – usually 2-4 weeks per year to Germany or similar

Why work with us?

• Flexible working conditions with remote work possibility (in-person presence is required from time-to-time), you can have a real work-life balance.
• Modern, newly renovated, sustainable office with parking space and bicycle storage area in the heart of Budapest.
• Competitive salary, benefits and compensation packages (Medicover health insurance, bonuses, an extra day off on your birthday, eyeglasses contribution).
• Supportive, diverse and highly skilled community.
• Ability to really make a difference and build new processes from scratch, you can participate in the formation and shape of the BSC processes.
• KOSTAL is a dynamically developing company (10-20% yearly growth in the automotive and solar industry), an independent, family-run business which provides much flexibility.
• You can enjoy our value-oriented work culture: we are down-to-earth, appreciative, inspiring and innovative.

If you are looking for new challenges, we are looking for you! Shape the future of KOSTAL Hungary while building an international career at a 100+ years old German company! Our flexible working conditions and the excellent team at KOSTAL make the perfect place for your ambitions.