Backer Support Specialist

How you will contribute to the team:

• Deliver consistently fantastic support to crowdfunding backers over email. Email is the main focus of the day to day so being comfortable with emails at a high volume is key
• Work with our Creator Success team and our creators to identify opportunities to prevent or reduce backer inquiries. 
• Provide support to crowdfunding creators and their team over email and phone during the onboarding process.
• You will develop strong working knowledge of our product, acting as an advisor and educator for our customers.
• Contribute to product development with feedback from creators on their experience and their feature requests.
• Constantly find ways to improve the support process and help define it.
• Talk to our users. Everyone at BackerKit is customer-facing, and we expect everyone to get to know the creators we are serving (plus, they are awesome, just like you).

If this describes you, we’d love to meet you!

• Hard-working, scrappy, highly inventive, self-starter in a fast-paced environment. You come up with ideas and are eager to implement these to improve the process for staff as well as creators.
• Detail-oriented, meticulous, and highly observant. Excellent problem solver and critical thinker. You love figuring out any challenge that comes up relating to customer support.
• Excited to work hard with a small team, which may include other tasks done as needed.
• Great at communicating clearly to team members often about ideas, issues, or improvements. Our team moves fast, so it is important that you speak your mind and give feedback on how we can make things better/faster/stronger!
• A strong ownership mentality where you seek to fully own all projects.
• Are conscious of your current level of productivity and happiness, and make continual changes to grow.
• You are someone who is a pleasure to work with and encourages the entire team to improve their craft.
• Entrepreneurial—we trust everyone on our team to make bold choices and do what is best to grow the company.

----Benefits----

• Remote-first position on a distributed team, candidate must be located within the United States
• Competitive salary and stock option plan
• Stipends for supporting creators of your choosing
• Medical, dental, vision, and 401k benefits (with employer match!)
• Family-friendly and focused on maintaining a healthy work/life balance
• Awesome work environment at a company with a huge vision
• Annual Learning and Development stipend to support your professional growth