Banquet House Attendant

POSITION OBJECTIVE

Set-up, clean and maintain meeting and banquet rooms following the standards of service as set by hotel management.

ESSENTIAL JOB FUNCTIONS

• Properly clean and set meeting rooms and banquet functions per specifications on resume and BEOs or as given by banquet management including vacuuming floors and cleaning walls and windows/mirrors. Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor lecterns is required. Proper control and storage of meeting room supplies such as linen, pads, pens/pencils and candy, etc. are required.
• Service every meeting room by emptying trash, removing dirty plates, cups, linens and glasses, and replace as necessary. Straighten all chairs. Replenish water requirements as specified or requested.
• On a continuous basis, keep service corridors, pre-function space, and storage areas clean, organized and unobstructed.
• Upon customer request, locate and deliver convention material to designated location. Perform other duties as requested, such as moving furniture in and about the hotel.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Relay any problem situations or damaged areas to Banquet Management in a timely manner for immediate action.
• Perform other duties as requested, such as moving office furniture and cleaning carpet and chairs.

EDUCATION/EXPERIENCE

High School diploma or general education degree (GED); or one to three months related experience and/or training.

REQUIREMENTS

• Must be able to speak, read, write and understand English.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

• Tasks will be performed both indoors and outside. Must be able to tolerate temperature extremes.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.