BAS Service Coordinator

BA Service Coordinator/Dispatcher- $21-$28/hr- Dependent on Experience

Monday-Friday 7:30am-4:00pm

CMS Controls is a leading building automation and controls company. At CMS, we perform installations across Ohio with proven cost-effective energy-saving designs. From building automation, thermal imaging, lighting controls, and systems integration, CMS Controls has a solution for every type of facility. As one team dedicated to personal ownership and service to others, we keep our core values at the root of everything we do: Integrity, Humility, Intelligence, and Hunger.

COMPANY BENEFITS:

• 7 Paid Holidays
• Paid Time Off
• 3 Additional Paid Days (Service to Others Days) to do community service of your choice
• Medical (including 3 company paid options)
• Dental, Vision
• Company Paid Short Term and Long Term Disability
• Company Paid Life Insurance
• 401(k) with company match
• Wellness Incentive Programs

POSITION SUMMARY:

The BAS (Building Automation System) Service Coordinator/Dispatcher is responsible for coordinating and overseeing the installation, maintenance, and troubleshooting of building automation systems. This role involves liaising with clients, technicians, and other stakeholders to ensure efficient and effective delivery of BAS services. Key responsibilities include scheduling maintenance tasks, managing service requests, and ensuring compliance with industry standards. Strong communication and organizational skills are essential for successful coordination and collaboration within the BAS service team.

QUALIFICATIONS:

• High School Diploma or equivalent
• Dispatching experience required
• HVAC and/or BAS experience preferred but not required
• Microsoft Word (Beginner)
• Microsoft Excel (Beginner)
• Microsoft Outlook (Advanced)
• Microsoft Access (Beginner)
• Accounting Software-SamPro, QuickBooks, Peachtree, Great Plains preferred but not required, we will train.
• Customer Relationship Management (CRM) software

RESPONSIBILITIES:

• Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls.
• Enter Service calls into our SamPro Database: Maintain client information, Coordinate call for dispatch and communicate with technicians.
• Set up and manage electronic filing systems
• Operate office equipment: Phones, Copiers, Fax Machines
• Maintain scheduling and Outlook calendars
• Complete forms in accordance with company procedures.
• Monitors and reviews service calls and PM activity (daily, weekly, monthly): Activity, Follow thru, Proposal recommendations, Recommended repairs, Escalations
• Issues Purchase orders and organizes technicians to pick up parts.
• Coordinates all EFM tools (electronic facility management): SAMPro, Client web-based systems (tracking, updates, submissions etc.)
• Maintain equipment and material lists in SamPro Database.
• Other duties as assigned.

If you are looking for growth opportunities, a positive culture, and a family like atmosphere then apply today!