Batch & Technical Operations Support

Job Description

Develops and analyzes functional and cross-functional requirements and designs documentation. Provides subject matter expertise and support to clients. Monitors products and services throughout the life cycle. Serves as a liaison between clients and the project team, captures supplementary specifications not included in client requirements, and logs and tracks requirements to closure. Validates adherence to specified requirements through test and measurement activities.

• Analyzes common user needs to determine functional requirements for client projects.
• Responds to user requests for common system needs.
• Performs technical assessments aimed at improving client systems.
• Researches, identifies, and recommends resources required for task execution and completion.
• Provides analysis and the development of business and functional requirements for small to mid-scale initiatives.
• Serves as functional advisor to clients in assigned subject areas, recommends small to mid-scale functional changes, and identifies areas for further investigation.
• Generates small to mid-scale recommendations in the form of technical briefings, reports, and other documents provided to senior-level client personnel.
• Consults with clients to determine optimum requirements and design for assigned projects.
• Identifies emerging relevant technologies that may result in improvements to current processes and systems.
• Writes and updates project documentation including system procedures, presentations, and provide inputs to training materials.
• Performs functional testing of various systems.
• Serves as client liaison and coordinates with sub-contractors, project stakeholders, and technical experts.
• Benchmarks industry best practices to measure organization's position.
• End-to-end ownership of assigned initiatives through implementation.
• Maintains current knowledge of relevant technologies and subject areas.

Minimum Qualifications

• Bachelor's Degree in engineering or a related scientific or technical discipline, or equivalent relevant experience.
• Professional Certification or License in functional area of expertise preferred.
• 4-8 years of relevant experience.

Other Job Specific Skills

• Demonstrates excellent judgment in selecting methods and techniques for obtaining solutions.
• Excellent analytical, and problem solving skills.
• Self-starter and able to follow guidance given for completing assigned projects.
• Ability to effectively communicate analyzed data, resulting reports and supporting logic to clients.
• Robust oral and written communication skills.
• Experience working with customers, users and project leads in analyzing, designing, implementing and supporting IT business applications and systems.
• Experience in having primary responsibility for individual projects and systems.
• Experience in testing functionality and matching to requirements.
• General understanding of business process configuration and process flows.

Disclaimers

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.