BCP Program Senior Project Support Specialist

Company

Cox Communications, Inc.

Job Family Group

Business Operations

Job Profile

Sr Project Support Specialist

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $25.58 - $38.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Role Summary

Cox Communications, Inc. maintains a world class Business Continuity Program (BCP). Our goals are to ensure the safety of our employees and their families, provide our customers with the communications services they rely on, and to support the communities where we operate during emergency situations. The BCP Program Project Support Specialist will play a key role to further improve our BCP capabilities.

This will be achieved by supporting field and Atlanta employees involved with BCP plan development, plan execution, plan maintenance, training of employees assigned with BCP tasks, and in a time of need, support BCP teams with recovery and restoration activities. During on-call rotations and active Business Continuity Planning (BCP) events, this role requires availability outside standard business hours, potentially including weekends and company holidays. Furthermore, this role may entail continuous engagement during both natural and human-made crisis situations.

Primary Responsibilities and Essential Functions

• Supports updating checklists (pre-season, pre-event preparation, and response) and all supporting documentation for Business Continuity Plans (BCP) plans.
• Supports the launch of seasonal planning checklists to the regional markets/areas and certifies completion by established target dates.
• Promotes best practice sharing throughout the CCI BCP plans, administers the standardized BCP plan and processes to support adherence to ISO 22301.
• Supports the delivery of training on our BCP process and tools to CCI employees new to business continuity, and refresher training to existing BCP team members, as requested.
• Enrolls BCP team members in BCP website and tools. Administers GETS and WPS accounts for all CCI locations, AlertMedia for all CCI locations, and weather vendor tool for all CCI locations.
• Supports the creation, distribution, and audit aspects around BCP plans and tools to ensure compliance with ISO 22301, SOC II, HIPAA, Etc.
• Participates in assigned shared tasks when BCP preparation or response is required. Collective team responsibilities may include but are not limited to the following: scheduling of conference calls and the launch of checklists to the teams, may be responsible for executing on actions as part of a response.
• Provides collaborative input as team member in the development of BCP exercise and co-facilitation of exercises.
• Supports initiatives to maintain and grow relationships with emergency management agencies, Public Service/Utilities Commissions, and electrical utilities.
• Supports the coordination of various activities with other Cox divisions, newly added Lines of Business to company portfolio, and works closely with CEI Corporate Security.
• Acts in support of change across all CCI Regions. This may include, but not be limited deployment of new BCP tools, revised processes, or revised procedures.
• Supports collaboration with a diverse range of functional boundary partners across various business areas and echelons. Demonstrates ability to standardize processes or reduce transactions around specific tasks/functions.
• Upon completion of training, this position will assume on-call responsibilities one week per month. Under the guidance of BCP leadership, responsibilities during this week include preparation and communication of threat monitoring intelligence and serving as the initial point of contact for potential BCP events occurring during that week.
• Due to the level of sensitive information this position will be exposed to; the candidate will be required to complete an NDA or applicable documentation/form at time of hire.
• 1 to 5% travel may be required.

Qualifications

Skills and Requirements:

Minimum

• High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field
• Requires strong working knowledge of Office 365 Suite of tools, SharePoint Administration, and Outlook Distribution group creation/maintenance.
• Basic knowledge of Adobe PDF
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
• Must be flexible for emergency response activities as needed.
• Valid driver's license with an acceptable driving history
• Infrequent travel between locations within region as well as other Cox locations across country as needed.
• Ability to work independently or as part of a team
• Ability to conduct virtual or in-person meetings with audiences up to 500 employees.
• Capacity to learn and grow into more strategic level roles that will help progress the program CCI's BCP program.
• Excellent organizational and problem-solving skills

Preferred

• BS/BA degree in related discipline strongly desired
• 2 or more years of experience in a management role preferred.
• Previous experience in managing situations of crisis or high stress and uncertainty.
• Knowledge of telecommunications systems technology
• Knowledge of GIS systems and/or technology
• Knowledge of Emergency Management operating principles (NIMS and Incident Command System)
• Knowledge of safety and risk management techniques
• Demonstrated experience with content management systems.
• Knowledge of telecommunications system operations
• Industry certification in Business Continuity or actively working toward certification.
• Knowledge of ISO 22301 Standard on Business Continuity
• Prior experience communicating threats with focus on written/graphic components.
• Prior experience with Microsoft Power Platform suite of tools
• Prior experience using AlertMedia or other mass communication tools.
• Prior experience using GETS/WPS or related.
• Prior experience using Telecommunications Service Priority
• Prior experience working with external 3rd parties that provide services to Cox
• Prior experience with project management or related tasks
• Specialty knowledge or experience in any of the following:
  • Environmental, Health and Safety
  • Emergency Management
  • DOT guidelines
  • Environmental/Industrial Hygiene
  • Systems Technology
  • Customer Service

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.