BCU Jr Analyst, Technical Hardware

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.

At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.

Visit the link below to learn more about #LifeAtBCU:

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SUMMARY

Responsible for managing the hardware lifecycle and IT asset management of BCU End User devices & peripherals. Located in the Vernon Hills area, there is limited opportunity for remote working in this role, as it primarily involves hands on hardware activities, though some of the administrative ITAM and documentation work may be performed remotely.

ROLE AND RESPONSIBILITIES

1. Image End User laptops & desktops according to established documentation & standards

2. Provide remote support for hardware installation (home & branch users)

3. Plan and manage the annual refresh project of End User computers, including budget for following year

4. Order new End User computers & peripherals in conjunction with procurement team

5. Perform desk moves, hardware installations and hardware disposal processes

6. Manage the warranty repair cycle of End User hardware

7. Maintain an accurate asset & consumable inventory through all changes and regular asset audits

8. Create and manage work items according to documented processes & established SLAs

9. Maintain Knowledge Base documentation updating current or creating new where appropriate

10. MACD activities for End User hardware and software on local machines

11. MACD activities for End User account administration, including new hire & termination requests

12. Perform End User training both in organized classes/meetings and "on-the-fly" as required

13. Maintain accurate, detailed records of all interactions in the appropriate tools

14. Project tasks and other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 1-2 years of hardware & technology support customer service experience

• Strong written, verbal, team interaction, and empathetic customer service skills

• Pragmatic and process-based approach to delivering support (ITIL foundation preferred)

• Strong quality "right first time" approach and a customer experience ownership mindset

• Ability to write concise, clear support documentation (KCS knowledge preferred)

• Ability to interpret a variety of technical instructions & apply solutions based on info obtained

• An eye for detail and minutia as they apply to daily activities and administrative duties

• Ability and strong desire to learn and develop knowledge of End User desktop & laptop technologies

• Knowledge/Experience of Microsoft Office 365, Citrix Virtual Desktop, Microsoft System Center software is a significant plus

SALARY

$56,000.00 - $70,000.00 - $84,000.00

BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

Life at BCU. With a culture built off relationships and referrals, we're committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.