BDC Manager

***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***

Ciocca Dealerships Central BDC is seeking an experienced Sales BDC Manager to join our team. The Sales BDC Manager will have overall responsibility of customer lead management and internet/phone sales processes. They will also implement and organize outbound call campaigns designed to generate sales and service business at the dealership.

Why choose Ciocca Dealerships?

• 41 dealerships, 25 brands and 10 collision centers throughout PA/NJ (& growing!)

• World class, paid training
• A values-driven culture built on integrity, professionalism, excellence, and teamwork
• Service & parts discounts
• Employee engagement events
• Volunteer and community service opportunities
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Employee Assistance Program
• Medical, Dental, Vision, FSA, HSA plans
• Disability, Life, Accident, Critical Insurance

Responsibilities include but are not limited to:

• Ensures customer leads from the Dealership's lead management tool, phone calls from websites and online inventory listings are acted upon to ensure the customer is handled in the appropriate manner.
• Monitors and coaches the Internet Sales Coordinators to reach department goals and consistently improve performance.
• Ensures dealership's website address is prominently displayed as appropriate and works with website vendor(s) to maintain appropriate website content.
• Maintains on-going contact with our customer database in Vin Solutions to capture new and repeat business.
• Develops or employs in-depth knowledge of dealership products and services.
• Provides feedback to management on the Dealership's internet sales activity.
• Helps to develop sales and marketing programs for the Dealership for the internet customer.
• Performs other duties as assigned.

Qualifications include but are not limited to:

• At least 2 years of related management experience required, BDC department experience preferred
• Strong communication skills to handle customers, employees, and vendors
• Ability to handle any escalated customer concerns

With 41+ dealerships and growing, there are many opportunities for advancement.

Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.

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