BDR Operations Specialist

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

What you’ll do

• Work closely with BDR and Sales leadership to identify signals of interest for both prospects and customers; design and implement processes that allow Zuora’s BDRs to engage in highly relevant & beneficial conversions with prospects & customers that act on these signals, including segment specific catalysts or triggers
• Design & build global matching and routing processes to support improved matching of person to account, lead routing (MQLs) and account routing (MQAs) that support pipeline creation
• Build and manage dashboards to monitor SLA compliance and BDR productivity, analyzing conversion rates while incorporating that with qualitative feedback from customer facing teams to continually look for improvements in quality of conversations & ultimately conversion rate
• Partner with the BDR team to identify optimization opportunities that improve customer experience related to BDR execution (Outreach, Alyce, etc.), and implement those solutions in a scalable method

This is a hybrid position, so you'll work both remotely and in the office.

Your experience

• More than 2 years of experience in BDR process, either in a BDR or operational role
• Hands-on experience in CRM (Salesforce), specifically with lead to opportunity related processes and technologies
• Proven ability to bring alignment, negotiate and provide guidance to business partners, and drive projects to completion
• Excellent written and oral communication skills that provide the necessary context, analysis, and recommendations to drive action
• Demonstrated documentation & enablement approach to take projects from great ideas to ones that make a positive impact to the business

Nice to haves:

• Hands-on experience with enterprise B2B MarTech software
• Experience in a high-growth digital marketing environment

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.