Benefits Analyst

Job Posted: 09/05/2024

Location: North America

Hi there!

We're looking for a Benefits Analyst to join one of the best teams at Zapier the Total Rewards team! Zapier’s on a mission to make everyone more productive at work and has helped millions of people build businesses through the power of automation.

Our Total Rewards team is focused on designing and providing compensation and benefits programs that address the financial mental and physical well-being of Zapiens and their families. The Benefits Analyst will be instrumental in supporting Zapiens through partnering with the Total Rewards teams and our People team in the design and implementation of Total Rewards programs specifically within our Leave of Absence Wellbeing and Perks programs. The Benefits Analyst will report to the Director of Total Rewards.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

You have 3+ years of Benefits administration experience . You have managed LOAs for 3+ years and understand the ins and outs of working with a PEO as well as federal and state leave laws. You have experience supporting disability applications understanding how and when to apply ADA and keeping people’s health information safe.

You have excellent written communication skills and documentation practices. We’re a 100% remote team and writing is our primary means of communication at Zapier. You’ll often communicate complex information and need to be able to deliver the information accurately and succinctly. Additionally you’ll need to keep excellent records and clearly document processes to keep key stakeholders informed.

You execute with empathy. You take full ownership of your programs relaying on your expertise and follow-through to ensure Zapiens’ needs are met. You understand these programs have personal impact to employees and take that into consideration when conducting day-to-day administration as well as making program and process. improvements.

You have strong attention to detail. You notice the out-of-place period at the end of the sentence in the 3rd bullet above! Your role will primarily support Zapiens during some of the best or hardest times of their lives. Delivering accurate information will be integral to delivering a best-in-class experience.

You’re good at juggling! Do you often have multiple tabs opened on your web browser? Some would say that’s hectic but we call it organized chaos! Either way you are great at time management prioritizing work and keeping track of things. In 2023 we supported ~100 leaves! You’ll juggle a variety of work and projects and as a part of a distributed team you’ll be trusted to work with general supervision.

Teamwork makes the dream work is not just a saying. You are able to effectively collaborate in a team and communicate your ideas and recommendations in a clear compelling and engaging way both verbal and written. You understand your partnerships and the dependencies of your work and you’re always looking at ways to improve not just your customers’ experience but also your cross-functional partners’ experience.

Things You’ll Do

Leaves of Absence and Accommodations

• Implement and manage Zapier’s global leave (medical and parental) program. This includes serving as the main point of contact and coordinator of LOAs with all stakeholders and managing information flow between third parties and internal teams properly.

• Partner with third-party providers and payroll to ensure accurate delivery of leaves and salary and benefits continuation.

• Stay abreast of compliance updates and requirements. Ensure all leave programs are compliant with applicable laws as well as make recommendations based on industry trends and team-member feedback.

• Handle all accommodation requests with empathy balancing the needs of the requester with the needs of the business. Implement new processes based on feedback to improve the Zapien experience.

Perks Administration

• Serve as the employee point of contact for Benepass and perks program administration including ensuring funding is appropriately applied to the various accounts encouraging appropriate use of funds and answering any questions that employees have

• Maintain compliance of our perks programs through monthly reporting and receipts coordination with Accounting and Payroll. Additionally you’ll audit the monthly expenditures to ensure they’ve been applied to the correct budgets and use these audits to improve the accuracy of the Benepass review team.

• Advise on the evolution of perks programming based on industry trends and team-member feedback

Wellness Resources

• Increase engagement and wellbeing by administrating and improving wellness resources including Wellness Coach and wellbeing resources for managers and Zapiens.

• Ensure wellbeing programs deliver a great employee experience through innovative solutions communications and education. As part of this you’ll work with our ERGs and Events Teams to deliver support for their customers’ wellbeing needs and initiatives.

• Advise on the evolution of wellness programming based on industry trends and team-member feedback

Additional Things You’ll Do

• Foster strong cross-functional relationships with the Accounting/Payroll People Team partners and Legal teams.

• Foster strong vendor relationships to understand the programs and how to leverage the programs for maximum value for Zapiens.

• Support the administration of Health & Welfare programs as needed for our various entities.

• Leverage product marketing skills to communicate and design program collateral to ensure benefits programs are communicated effectively and creatively to employees and dependents.

• Travel for annual company summit that rotates to various cities throughout North America.

• As a part of our All Hands Support initiative help customers have the best possible experience with Zapier

How to Apply

At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles regardless of the type of education or companies in your background so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact [email protected] .

Application Deadline:

The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.

Even though we’re an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.