Benefits and Well Being Specialist

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The People Team drives our values of being kind, smart and creative across Snap’s global workforce. We work together to empower our teams to hire thoughtful and passionate innovators, help people do their best work, grow their careers and build healthy and productive workspaces in a safe, and cohesive community. Together, we are Talent, Total Rewards, IDEA (Inclusion, Diversity, Equity & Awareness) , HR Tech, People Analytics, People Operations, People Services, Council, and Employee Relations 

We’re looking for a Benefits and Well-being Specialist to join the People Team! 

• What you’ll do:

  • Reporting to the Senior Benefits Manager, you will provide the best-in-class customer service for team members and be exposed to numerous aspects of Benefits and HR, while having the opportunity to work on meaningful projects

  • Support well-being and fringe benefit vendor managers to ensure optimal program design and delivery, leveraging feedback, utilization metrics, engagement data, etc.

  • Aid in benefits and well-being communications, including updates to benefits intranet pages, newsletters, Slack benefits channel announcements, and vendor communication campaigns

  • Support Well-being programming and initiatives including well-being reimbursement, event coordination, ERG partnership, and onsite/virtual engagement opportunities

  • Support Benefits Service Delivery efforts, responding to employee inquiries via email/Zendesk, and assisting in solving benefits escalations that may require research, vendor coordination, and/or leadership approval

  • Track/trend benefits inquiries/escalations, identifying key themes and areas of opportunity for improved benefits service delivery

  • Aid in annual benefits open enrollment planning and programming, including support for virtual/onsite benefits fairs, benefits program enhancements, enrollment escalations, and communications 

  • Refresh, implement, and promote employee recognition program, developing optimal strategy while leveraging vendor partner capabilities

  • Assist with the execution of system changes (e.g., testing updates, new configurations), identify recurring issues and partner with colleagues to affect solutions; and

  • Stay up-to-date with applicable employment-related federal and state statutory requirements and market trends

  • Assist with global benefits administration and projects as needed

  • Assist in a variety of tasks which may involve research, creating presentations, maintaining databases and other duties assigned

• Knowledge, Skills & Abilities:

  • Passion for helping others, with the ability to gain the confidence and trust of others through honesty, integrity and authenticity across the organization

  • Effective in a variety of communication settings, adjusts to fit the audience and the message, and provides timely and helpful information to others across the organization.

  • Works cooperatively with others across the organization to achieve shared objectives.

  • Someone with the utmost sense of discretion and a sound sense of urgency

  • An innovative problem solver who loves to get things done, with a focus on continuous improvement

  • Ability to balance multiple tasks simultaneously

  • Extreme attention to detail

  • Ability to handle confidential documents and sensitive information 

• Minimum Qualifications: 

  • BS/BA degree or equivalent years of experience

  • 2+ years experience in benefits administration or related field

• Preferred Qualifications

  • Expertise in managing Workday Benefits system

  • Strong expertise in quantitative analysis in Excel/Google Sheets

  • Proficient in Mac and Google applications (Drive, Sheets, Slides, and Docs)

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week). [For roles that are pre-approved for remote consideration (remove if not applicable)}: Remote team members still are expected to travel for mandatory in-person gatherings and to fulfill business needs, at least 4 to 6 times per year. 

If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!