Benefits Client Services Coordinator

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

• Assist new employees with Benefits & Compensation Issues
• Research and respond to questions from employees and management regarding the interpretation of benefit plans
• Resolve & investigate tickets or escalations through Zendesk
• Provides product and transactional support to customers, external employees and prospects
• Assists customers with billing transaction inquiries; assists with tasks including compliance marketing, data preparation, data entry, and assistance with new products and services
• Be able to go from “scout to scale” and actually start things up

• An experience in employee welfare benefits
• Excellent customer service skills with the ability to develop strong relationships with team members and external contacts
• Organizational and time management skills to prioritize workloads and meet time sensitive deadlines
• Strong verbal, written, and interpersonal skills to interact with associates, clients and vendors at all levels; writes and speaks fluent English
• Ability to work in a fast-paced environment and multi-task effectively
• Proficient in MS Word, Excel and PowerPoint and ability to learn other programs as required

• You'll report to: Manager, Benefits Client Services
• Team: Payroll & Benefits Client Services
• Location: You need to be available to work within the EMEA timezone
• Start date: As soon as possible

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Our benefits & perks are explained in our public handbook at remote.com/benefits.

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

1. Interview with recruiter
2. Interview with future manager
3. Interview with Manager, Payroll & Benefits Client Services
4. Prior employment verification check (Read more at remote.com/employment-checks)

Please fill out the form below and upload your CV with a PDF format.

We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.

See how to convert your CV to PDF here.

If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Need help? Email [email protected]