Benefits & Leave Coordinator (Contract)

PEOPLE TEAMWhat We Do

Our People teams – which include our pillars of HR, People Strategy, Rewards, Talent Acquisition, and Employee Engagement & DEI – help grow and develop our talented organization. We find, hire, and support the passionate people who will shape and build our company. We believe people do their best work when they’re happy and challenged, so we work to make Epic a place where we continually strive to do right by our community and customers.

What You'll Do

In this role, you will further develop and utilize your knowledge of Global absence administration, provide excellent service as a primary point of contact across the company, troubleshoot diverse challenges, and assist with day-to-day benefit plan and program operations.

In this role, you will

• Be the first point of contact in Epic’s day to day global leave of absence administration
• Coordinate and escalate all leave of absence queries received by employees; advocate on behalf of plan members and coordinate with external/internal partners while enhancing leave processes to ensure streamlining
• Conduct recurring and ad-hoc audits with exceptional attention to detail; investigate and solve for discrepancies
• Participate in training for our HR Partners and Coordinators so they are aware of Leave entitlements within the countries where they have employee representatives
• Oversee the USA FMLA administration and stay up to date with Global Leave legislative changes
• Workday - maintain Workday by ensuring event approvals and accurate leave processing as well as Workday testing and auditing of leave types
• Provide ad hoc administrative support to the global mobility team (relocation, preferred location and immigration)

What we're looking for

• Leave of absence administration and Workday experience
• Excellent interpersonal skills as to provide timely, responsive, accurate, and thorough service
• Collaboration experience with numerous stakeholders
• Detail-oriented, with exceptional organizational and time management skills
• Experience handling sensitive information and confidentiality is paramount
• Flexibility to manage ambiguity, pivot, and adapt to evolving business or client needs
• Comfort with a fast-paced work environment
• Understanding of standard regulations and compliance practices related to leaves of absence
• Excel or Google Sheets experience

This role is open to multiple locations in North America and Europe (excluding CA, NY, & WA).