Benefits Manager

Location: To create the best experience for our new hire this role requires you to based within -3 to -6 UTC hours. All of Oyster’s positions are fully remote and you can work from home. Forever.

The People Services team provides our customers and team members with HR expertise and services country-by-country. You will be joining our expert Benefits team in People Services.

You will work cross-functionally with other Oyster teams such as Product Customer Experience Legal and others within the Global Ops & Analytics organization to provide a fantastic benefits program for our team members customers and Oyster employees.

As an expert in all things benefits for your assigned countries you will assist our frontline teams with complex cases and escalations and manage the relationships we have with vendors.  With your ability to solve benefits issues you will make the complex simple!

What you'll do…

• Manage the benefits ticket queue and lead ticket deflection programs that improve SLAs such as resolution and response times.

• Create detailed documentation and content for your countries and maintain up-to-date knowledge of regulations and laws owning documentation & process changes as needed.

• Be our go-to in-house expert to solve complex benefit issues for your countries.

• Assist other Oyster teams with customer and prospect calls when in-depth expertise is needed.

• Source new benefits vendors as needed and manage existing ones including handling annual renewals for your countries.

• Monitor the effectiveness utilization and performance of the benefits in place.

• Based on your experience and thorough analysis propose improvements for our benefits program in the countries you manage.

• Oversee Oyster's ‘leave of absence’ policy compliance interpretation and problem resolution as needed.

📜 What we're looking for

• 3 years experience of multi-country expertise managing employee benefits focusing on the United States Canada and Brazil markets.

• Experience dealing with complex escalations surrounding benefits. Technical expertise dealing with pensions and benefits taxation would be highly valued.

• Experience in sourcing selecting implementing and managing benefits vendors.

• Experience leading projects that involve several internal and external stakeholders in multiple countries.

• A clear communicator who can explain complex topics to non-experts.

• The ability to build relationships with other teams and the ability to challenge ideas constructively.

• Someone who is focused on all three audiences: customers team members and Oyster itself.

You'll also need...

• A reliable home internet connection (or be able to get one)

• Fluent English language skills