Benefits Operations Specialist

SUMMARY 

The Benefits Specialist will be responsible for the ultimate success and integrity of client EDI Feeds (Benefit Carrier Connections & COBRA Admin), cyclical open enrollment Benefit setup and rollout, and annual ACA filing as well as regular outreach and maintenance for the ACA module. They will work directly with client's HR Modules (HR Core, Benefits, & ACA, with an opportunity to learn others) & EDI connections and establish a great working relationship with our client contacts and internal teams.

Responsibilities

· Provide front line support to manage the annual ACA filing process for all clients, including the following: establishing key deadlines, creating, and sending communication to clients, holding ACA Year-End Webinars and Q&A sessions, pulling and reviewing data to resolve AIR file errors, complete filing and mailing via our 3rd party vendor.

· Ensure all new EDI Feed implementations and ongoing EDI feeds are setup with our vendors within the established SLA in addition to managing all production and discrepancy errors with the client and other relevant parties.

· Provide feedback to and partner with HR Implementation consultants, Project Managers, Premier Services team & others on project status, escalations, configuration, etc. to drive milestones & ensure clear expectations are provided to the client and project teams.

· Configure and update UKG HR Module(s) and integrations to accommodate all client requirements for Carrier Connections, Open Enrollment, & ACA.

· Configure any new and developing integrations for new clients and add-ons (i.e. Benefits & ACA) for existing clients and provide client training on such as required in these areas.

· Update all project materials to track completion of tasks and ensure all project documentation is in shared folders for the purposes of information retention and quality assurance.

Required Skill Sets and Experience

· Bachelor's degree or equivalent industry experience

· PHR, SHRM-CP preferred

· 3-5 years of experience in UKG Ready systems implementations with a role in at least 2 years working with Carrier Connections and data flow and account structure mapping as it relates to implementing EDI feeds or similar end-to-end solution.

· Experience in business process mapping

· Experience in change management as an asset

· Understanding of common human capital management (HCM) business practices required.

· Understanding of ACA compliance and annual filing process guidelines and best practices.

· Proficient in Microsoft Office products, Excel proficiency required.

· Experience with software in a SaaS / Cloud computing environment, WFM experience with one or more of the following applications preferred: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos/UKG, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian, ADP Workforce Now, ADP Vantage, Workday.

· Customer relationship acumen and experience required.

· Proven ability to engage with multiple projects & customers at the same time and manage priorities.

· Excellent organization, communication, and collaboration skills.

· Ability to lead and facilitate customer trainings.

· A strong sense of urgency and a proven ability to manage multiple projects at once.

· Personable and able to maintain a positive working relationship with clients and team members.

· Strong problem solving and critical thinking skills.